Pipe Dream to Reality: Challenges of Installing 600,000 Heat Pumps each Year

Field Service Stories

In this episode of Field Service Stories, we sit down with Peter Holmwood, Managing Director of SES Home Services, to explore the ambitious goal of installing 600,000 heat pumps annually by 2028 and the monumental challenges that lie ahead for the utilities and plumbing and heating sectors.

Peter offers key insights on:

• The technological advancements revolutionising field operations
• Innovative strategies to tackle the industry-wide skills shortage
• How to build customer trust when introducing new climate technologies
• The role of real-time stock management in enhancing efficiency and first-time fix rates

Beyond the technical aspects, we also discuss the human side of this green transformation. Peter reveals how SES Home Services empowers its workforce and improves customer experiences while navigating the path to sustainability.

We also tackle important questions, including:

• Is the 600,000 heat pump target achievable, or just a pipe dream?
• How is field service adapting to meet these growing demands?
• What impact is cutting-edge technology having on this journey?

Whether you're in the utilities sector, involved in field service operations, or simply interested in the future of sustainable energy solutions, this episode offers a compelling look at the challenges and opportunities on the road to net zero.