Mobile Assistant Revisited with Corey Westphal | E323

Fintech Impact

In this episode of Fintech Impact, Jason Pereira welcomes back Corey Westphal, from Mobile Assistant. Having first appeared on the show in August 2019, Corey discusses the evolution of Mobile Assistant since his last interview, focusing on its adaptation for the future. Together, they delve into how Mobile Assistant has innovated dictation services for financial advisors, enhancing data accuracy and integration with client relationship management (CRM) systems.

Episode Highlights:

• 00:10: Jason Pereira opens the episode by welcoming listeners to Fintech Impact and introduces his guest, Corey Westphal, highlighting his return to discuss the progress of Mobile Assistant since their last conversation in 2019. They touch on the significant changes in the world and industry since then.
• 00:59: Detailing the core functionality of Mobile Assistant, Corey describes how the service simplifies documentation for financial advisors through a template-driven dictation process, emphasizing the human aspect of their U.S.-based transcription service and the high accuracy of their notes.
• 02:34: Reflecting on 2019, Corey speaks about the growth of their company and how their remote workforce setup fortified them against the operational challenges presented by global lockdowns, allowing them to focus on innovation.
• 06:56: The introduction of the Assistant Template Manager (ATM) allowed organizations to standardize dictation processes by creating and distributing templates across teams, enhancing the consistency and efficiency of data capture.
• 11:30: Addressing the challenges and opportunities presented by AI, Corey emphasizes the importance of starting with accurate data as a "source of truth" for AI tools to be truly effective and reliable.
• 18:05: Looking forward, Corey shares his vision for how Mobile Assistant's structured data capture can streamline financial advisors' workflows, from improving client interactions to automating documentation processes.
• 26:00: Corey identifies the challenge of technology adoption among financial advisors and shares how Mobile Assistant is addressing this with shorter, more engaging onboarding videos to ease users into adopting dictation technology in their daily routines.
• 28:24: Corey shares what excites him most about his work - the positive impact it has on his employees and the opportunity to provide valuable, fulfilling careers within his company, underscoring the personal satisfaction he derives from his role and the company's growth.

Key Points:

• Accurate data is the cornerstone of effective technology application in the financial industry, particularly with the advent of AI tools.
• The introduction of features like dictation templates and the Assistant Template Manager emphasizes Mobile Assistant's focus on improving ease of use and standardization in data capture, leading to more efficient and consistent documentation practices among financial advisors.
• The future of Mobile Assistant and similar technologies lies in further automating and integrating financial documentation processes, potentially revolutionizing how advisors interact with clients and manage data.

Tweetable Quotes:

• "Accuracy is not a nice-to-have, it's a requirement. And that's what Mobile Assistant excels at." - Corey
• "We're living in a TikTok world, and no one wants to watch a half-hour training. Making onboarding quick and engaging is key to technology adoption." - Corey
• "Our mission is to be the source of truth when it comes to client meeting interaction data." - Corey

Resources Mentioned:

• Facebook – Jason Pereira's Facebook
• LinkedIn – Jason Pereira's LinkedIn
• Woodgate.com – Sponsor
• https://www.linkedin.com/in/mobileassistantceo/

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