S8 E12: The Future of Loan Servicing (Live from the Salt Flats)

Fintech Takes

Welcome to a special edition of the Fintech Takes podcast. I'm Alex Johnson, here with Colton Pond, Chief Marketing Officer at LoanPro.

We’re recording live from the Salt Flats outside of Salt Lake City during LoanPro's customer advisory board meeting. I’m excited to dive into one of my favorite topics—loan servicing—and co-interview a few attendees with Colton.

In this episode, we’ll consider what happens after a customer says “yes.”

First up, we speak to Jeff Yim, CFO at Borrowell, one of Canada’s largest fintechs, helping 3.5M members navigate credit. In a landscape shaped by rising mortgage rates, Jeff speaks to how stellar onboarding and customer service are essential for a competitive edge.

Next, we chat with Jared Jones from Moov, a payment platform that’s evolved into both an acquiring and issuing processor. As ACH payments decline, they offer competitive fixed interchange rates for debt repayment, focusing on user-first innovations.

Then Nick Pesce from Happy Money, dedicated to unsecured personal loans in partnership with credit unions, shares how they’re scaling to meet demand for flexible loans, leveraging personalized approaches and credit union partnerships as credit card debt hits record highs.

That’s followed by Kamal Rajan and Anthony Navarro, who are building business banking at Golden 1 Credit Union, one of the largest credit unions in the U.S. They reveal how they’re overcoming legacy challenges as they prep to launch ten new products.

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00:10:34 - Jeff Yim, Borrowell

00:24:42 - Jared Jones, Moov

00:41:43 - Nick Pesce, Happy Money

01:00:00 - Kamal Rajan and Anthony Navarro, Golden 1 Credit Union

01:15:54 - Greg [undisclosed]

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Follow Colton Pond:

LinkedIn: https://www.linkedin.com/in/colton-pond-469b11ba/

Follow Alex:

YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos

LinkedIn: https://www.linkedin.com/in/alexhjohnson

Twitter: https://www.twitter.com/AlexH_Johnson

Companies featured:

https://www.loanpro.io/

https://borrowell.com/

https://moov.io/

https://www.golden1.com/