Don Andres: Why Service Departments Fail to Grow

Fixed Ops Roundtable

Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training and customer engagement shines through in both his book and his work. Don’s practical strategies help service departments succeed in an increasingly competitive market.

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What we discuss in this episode:

We’re diving deep into the heart of service department challenges, and trust me, this is an episode that’s going to hit home for a lot of you. Don’s got decades of experience working with retailers, and he shares exactly what your team needs to consistently get those all-important yeses to additional services. It’s more than just making a sale—it’s about building trust, keeping technicians engaged, and, ultimately, creating a service department that thrives.

Don’s got some killer insights on how leadership—or the lack of it—can make or break a service operation. We’re talking about the gap between promoting from within and actually training those leaders. Plus, we dig into what’s stopping your advisors from truly connecting with customers and why that trust-building moment during the write-up is so crucial. If you’ve ever felt like your team is just getting by and not closing deals like they should, Don’s got the solutions.

Whether you’ve been in the game for years or are just getting started, Don’s book and this conversation will give you the strategies you need to transform your department from good to great. You’ll learn how to turn a chaotic service lane into a well-oiled machine and why preparation and customer engagement are everything.

Listen to the episode featuring Don Andres for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Don Andres

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