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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Performance Experiments
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Ralph and Bill discuss a new activity to incorporate in your leadership: 6 weeks of short, asynchronous content focused on insights and behavior change. The concept is similar to the “42-day challenges” popular at fitness centers. When backed by accountability and support, these performance experiments can motivate learning and growth, and help you achieve your goals. What experiments can you try within your organization?
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