E25-B2B Hair Salon Owner Interview - Wendy Young

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Manage episode 243349935 series 2404942
Thông tin tác giả Neil Osborne and Neil Osborne | The Sales Catalyst được phát hiện bởi Player FM và cộng đồng của chúng tôi - bản quyền thuộc sở hữu của nhà sản xuất (publisher), không thuộc về Player FM, và audio được phát trực tiếp từ máy chủ của họ. Bạn chỉ cần nhấn nút Theo dõi (Subscribe) để nhận thông tin cập nhật từ Player FM, hoặc dán URL feed vào các ứng dụng podcast khác.

In this industry interview, Neil speaks with Wendy Young, from The Hairdresser in Greenwich, Sydney, to further his understanding of how salon owners view sales reps. Wendy’s a long-time salon owner and has built a highly successful salon with a team of 10 on the Lower North Shore of Sydney.

Wendy shares some interesting insights around the importance and business benefits of a having a salon receptionist – Wendy’s salon has two of them. Her team also only works a 4-day week, even though the salon is open 6 days. Wendy’s a big believer in encouraging her team to have a great lifestyle outside of work and in return, she’s found that by working a shorter week, they’re more productive. She also shares her thoughts on working with salespeople – there’s lots of gold sprinkled throughout the interview.

In this episode you’ll learn:

  • How a suburban salon can be highly successful
  • How Wendy discovered that profitability occurred once she reached a team of 7 people
  • The importance of having a clear view about managing your team and the vital role of a receptionist
  • Key thoughts around the most important sales rep behaviours and how they can impact the owner-rep relationship
  • The importance of time management, from a salon owner’s perspective

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