79 - Mastering Tough Conversations and Accountability in Your Small Business

Green Profit Academy Pros Podcast

In this insightful episode, Steve and Christeen return to the recording studio after a brief hiatus, inspired by their recent leadership training they delivered to a client. They delve into the art of handling difficult conversations, a skill that's essential in both personal and professional settings. Drawing from their leadership training with a client, they emphasize the importance of addressing tough conversations head-on, rather than avoiding them. This episode offers practical guidance on creating safe and supportive environments for these discussions, ensuring that both parties can achieve a win-win outcome.

Listeners will learn about the common reasons people avoid difficult conversations, such as fear of conflict and lack of communication skills. Steve and Christeen discuss the significance of having clear roles, expectations, and consistent follow-up to foster accountability. Additionally, they explore the benefits of using "I statements," active listening, and focusing on solutions to make these conversations more effective. By sharing personal experiences and practical tips, Steve and Christeen aim to equip their audience with the tools needed to approach tough conversations with confidence and empathy, ultimately enhancing team dynamics and workplace culture.
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The Green Profit Academy Pros Podcast digs into the challenges in growing a Lawn Care and Landscape business while maximizing your profit. Christeen Era, and Steve Bousquet. are green industry experts in profit, growth, and leadership.