World-Class Operations, Forward-Thinking Strategy: Lessons in Public Health Leadership

Habitual Excellence, Presented by Value Capture

In this discussion, Dr. CJ Kunnappilly, CEO of San Mateo County Health, emphasizes the critical importance of leadership clarity and strategic focus in public health. He reflects on his journey from a physician prioritizing patient care to a CEO recognizing the need to delegate operational tasks and fully embrace his role as a strategic leader. Kunnappilly highlights the balance required at all organizational levels, where operational excellence supports, but does not overshadow, the broader goal of developing forward-thinking strategies. Dr. Kunnappilly highlights the need for a long-term vision and the integration of strategy with daily operations to achieve meaningful improvements in patient care and organizational efficiency. He also discusses the shift from being a provider of last resort to focusing on equity and addressing societal barriers like food insecurity and language access.