HTH0030 - Moo With Me

Hope This Helps - A Tech Podcast

iPhone Event feelings, Microsoft 365 Outage feelings, Help Desk feelings, Therapy feelings, M365 Audit feelings…all kinds of feelings!

Extended show notes available at https://hthpc.com

Boot Up

iPhone event

RIP Office 2010 and Exchange 2010 - Tombstone

Brief eulogy

Microsoft 365 won't support TLS 1.0 as of October 15 2020

Patch review for October 2020

Clarification: The 32-bit .msg Preview Pane issue is only for File Explorer:

"The Windows preview host requires a 32-bit application previewer. When 32-bit Outlook is installed, it acts as the previewer. Without 32-bit Outlook installed, there is no previewer available for .msg files."

Microsoft 365-hours-of-downtime

(365 hours=15 days)

Speaking of dead: M365 goes down once again 10/7/20

Admin portal down again 10/14/20 for 4 hours

EX223890: Admins intermittently can't create or migrate mailboxes in Exchange Online

Happened AGAIN EX224151 (Started 10/13/20, ended 10/14/20, MS appeared to merge info with EX223890)

AGAIN! EX224497 - Admins are unable to migrate mailboxes to the Exchange Online service 10/19/20

EX224266 - Some users may be unable to send email messages

MO222734 (10/14/20) and MO224234 (10/14/20) - admin center down

MO224463 Admin Center health status down 10/18

Improve your change management ASAP!

What's their SLA, anyway?

Teams/Exchange Online SLA

Azure services SLA: Broken down by service (too many)

Biased towards Azure (measured against ALL Azure services)

"Multiply SLAs to determine overall SLA of the solution"

What makes a good help desk?

If a customer says "The tier 1 people don't know anything" it's not a good help desk

"If I need something done, I know [which Tier 3 people] to ask" <--a bad sign that Tier 1 is failing

Foster confidence in the customer by having a great tier 1 that can actually do things

Is the best support person a Tier 2/3 employee?

Common sense and technical skill and customer service ability

ITIL and shift-left

Great documentation for self-service

Empower Tier 1 to get the customer to the answer

The Therapy Angle

Feelings

Moo With Me

Advanced Audit in Microsoft 365

Coming 2021

Now requires an additional license if you have 10 years or more of data

Ask the Stiffs: Question of the Week

Should Microsoft rebase Windows to Linux?

Linux Apps Coming to Windows

Correction: Linux apps are planned for the future but probably isn't a lock for the 20H2 update.