EP: 232 Nathan Keller w/ Free2Grow - AI Answering Services Evolution Mastering Growth

HVAC Success Secrets: Revealed

Nội dung được cung cấp bởi Thaddeus Tondu & Evan Hoffman, Thaddeus Tondu, and Evan Hoffman. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Thaddeus Tondu & Evan Hoffman, Thaddeus Tondu, and Evan Hoffman hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.

23d ago 26:35

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🚀 Exciting Insights from HVAC Revealed Podcast with Nathan Keller 🚀

We had an enlightening conversation with Nathan Keller on our latest episode of HVAC Revealed, and I wanted to share some key takeaways with our LinkedIn network. Nathan Keller, co-founder of Free to Grow, took us through the transformative journey of his company from a human-based call center to an AI-powered customer service enterprise. Here are the highlights:

🔑 Key Takeaways:

AI Integration for Enhanced Efficiency: Transitioning from human agents to AI-powered customer service reduced costs, improved efficiency, and enabled 24/7 customer support. This evolution has allowed them to service more customers while ensuring high-quality interactions.
Proactive Quality Assurance: By establishing a QA team to monitor calls and address customer frustrations proactively, Nathan’s company significantly improved their booking rates. This approach emphasizes fixing potential issues before they escalate.
Trusting Intuition in Decision Making: Nathan stressed the importance of making decisions based on intuition rather than overanalyzing, which has been pivotal in the company's agile and growth-focused strategy.

Nathan’s journey illustrates both the challenges and opportunities that come with embracing AI in customer service. For more in-depth insights and to hear the full conversation, tune in to the latest episode of HVAC Revealed!

#HVACRevealed #AI #CustomerService #BusinessTransformation #Leadership #ProactiveManagement

Find Nathan:
On The Web: https://www.free-2-grow.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662
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#MBA #Entrepreneur #Business #Marketing #Thaddeus Tondu & Evan Hoffman #Evan Hoffman #Thaddeus Tondu #Entrepreneurship #Heating And Cooling #Success Secrets #HVAC