ITP #6 - The Business Side of Dentistry: How to Build a Thriving Practice

Inside The Practice

In this episode of Inside the Practice, host Alan Hollander and co-host Sarah Boylan welcome expert consultant Wendy Reifer to discuss key strategies for optimizing dental practices.

With decades of experience, Wendy shares actionable insights on staffing, leadership, and operational efficiency that help practices thrive.

• The Power of Continuous Recruitment

Hiring isn’t just about filling immediate vacancies—successful practices are always on the lookout for great talent.

By maintaining an active recruitment mindset, practices can avoid the stress of last-minute hires and improve overall team performance.

• Balancing Cross-Training with Specialization

While having flexible team members is valuable, the most efficient practices ensure that employees become experts in their specific roles.

This specialization allows for consistency, efficiency, and ultimately better patient care.

• Transforming Staff Training into a Systematic Process

One of the biggest pitfalls in busy practices is neglecting proper training. A structured onboarding system, including a “stations” training approach, ensures new hires are integrated smoothly, reducing inefficiencies and long learning curves.

• Effective Meetings Drive Better Communication

Many practices struggle with internal communication.

Well-structured, purpose-driven meetings with clear agendas help align teams, eliminate misunderstandings, and ensure accountability without wasting valuable time.

• Leadership Through Proactive Problem-Solving

Strong leadership isn’t about reacting to issues as they arise but implementing proactive systems to prevent them.

Successful practice leaders create an environment where challenges are addressed through structured processes, allowing for consistent growth and improvement.

A thriving dental practice isn’t just about great clinical skills—it requires strong leadership, a proactive hiring strategy, and efficient systems. Wendy’s insights highlight the importance of continuously refining operations to enhance patient care and practice success.

This Show is sponsored by ePractice Manager

Check out our Live Show Events here: ePractice Manager Events
Subscribe to our Newsletter: Inside The Practice Newsletter