Episode 2

Inside Track

Episode 2 - Infrastructure Alan Riley, Customer Service Director and Martin Talbot, Head of Health, Safety, Security and the Environment answer customer questions on infrastructure for example: -Why can't a train can’t go through flood water? - What is Chiltern Railways doing about the theft of copper on the railway? - How do you stop wildlife getting on the tracks? Plus, we'll also be getting the Inside Track on Lost Property with Rehanna and Emyl. Time stamps: [1:16] Martin explains more about his journey working in the railway and that why he loves it so much. [1:37] Emma asks Martin what he likes doing when he’s not working. [1:41] Martin explains that he has a passion for music, travelling and photography. [2:11] The first customer question is asked around why a train can’t go through flood water. [2:26] Martin explains the operational challenges this can present for a train and the signalling equipment. [4:36] The next customer question is asked about what Chiltern Railways is doing about the theft of copper on the railway. [4:49] Martin explains more about this issue and what has been done by Network Rail to help prevent this type of activity. [6:47] Alan explains what customers can do if they see anything suspicious. [7:29] The next customer question is asked about what is being done around global warning and the impact this has on the railway. [7.58] Martin explains about what is being done by Network Rail and also touches on what Chiltern is doing to improve the impact is has on the environment. [10:15] There is a behind the scenes look at lost property. [13:59] Alan explains that the team go above and beyond to reunite people with their lost property. [14:51] The next customer question is played asking how we prevent wildlife from coming on the track. [14:59] Martin explains that this is difficult and recalls some wildlife previously reported on the line. He speaks about how Network Rail work with farmers to keep animals like cows off the railway. [17:07] Martin emphasises that human trespass is a big problem. [18:07] Alan emphases that listeners can help by sharing with families etc the dangers of trespassing. [18:48] A question is asked about whether our railway infrastructure is out of date. [19:35] Martin talks about the investment that Chiltern has made over the years. [20:47] Alan explains about the improvements that Chiltern has made responding to needs. [22:56] The final question is asked about how a train stays on a track. [23:21] Martin explains that this is not magic and how a train actually stays on the track.