(E20) The human factors expert Susan Charlesworth

Leaders with impact

Being aware of what you and your people do - whether it’s how you behave, communicate, make decisions, take actions - can be the difference in the type of outcome you achieve. In some sectors and organisations it could literally mean the difference between life and death. That’s why the study of human factors is becoming ever more relevant and important to organisations beyond those with a high-safety focus.

In today’s episode I’m talking to Susan Charlesworth, an expert in human performance and human factors. Susan’ spent over a decade training astronauts at the European Astronaut Centre and now supports individuals and organisations to tackle complex challenge and change in safety critical industries.

We talk about:

• what human factors are
• who can benefit from human factors training and awareness
• learning from failure
• what leaders and organisations can learn from astronaut safety training
• how to encourage innovation
• ensuring safety doesn't become a tick-box exercise
• identifying where and how human factors is impacting performance
• the personal and team dynamics that can impact human behaviours
• the TV show Dr Death and the impact of no psychological safety in a team or organisation
• creating the right conditions from a leadership perspective
• the everyday impacts that can affect performance
• how age and sex can change human factors
• human factors Vs AI
• the insights and measures you can take back into your own organisation.

Resources and helpful links

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Want to know the secret of great leaders? In Leaders with impact we'll be exploring what makes an impactful leader; sharing stories of success and strategies that set them apart.

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