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Nội dung được cung cấp bởi Tom Arbuthnot. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Tom Arbuthnot hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
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Nội dung được cung cấp bởi Tom Arbuthnot. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Tom Arbuthnot hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.
130 tập
Đánh dấu tất cả (chưa) nghe ...
Manage series 3434773
Nội dung được cung cấp bởi Tom Arbuthnot. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Tom Arbuthnot hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.
130 tập
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Microsoft Teams Insider

1 Microsoft Teams Monthly Update - September 12:54
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Microsoft Teams Monthly Update - September 2025 Malicious URL Protection for Teams Improved Organization Chart in Profile Card Control External Access by Domain for Specific Users and Groups 5 Unify Certified Contact Centers New Teams Desk Phone Transfer UI Touch Console Support for MTRoW Boards Browser Support for MTRoW Boards Sales, Service, and Finance Copilots now included with Microsoft 365 Copilot License Improved Copilot Chat in Office Apps Events Thanks to Ribbon , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud…
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Microsoft Teams Insider

1 Telco Infrastructure Evolution - Automation, AI and Containerisation Explained 27:11
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Matt Hurst , Senior Director of Strategic Business Architecture at Ribbon, joins Tom Arbuthnot to discuss the significant changes occurring in telco infrastructure with AI, analytics, and automation. Matt clearly explains how Automation, Containerisation and AI work and apply in telco and also large enterprise infrastructure. The telecommunications industry is embracing containerisation and automation to address competitive pressures, security requirements, and operational efficiency challenges. Traditional hardware deployment models are being replaced by flexible, cloud-native approaches that enable rapid scaling and automated management. Containerisation breaks network functions into modular components that scale dynamically based on demand Automation reduces manual patching, testing, and configuration whilst improving security compliance AI-powered chatbots guide junior engineers through complex troubleshooting using integrated documentation Infrastructure as code creates single source of truth for network configurations across multiple sites Adoption is being driven by security operations requirements and specialised skills shortages Thanks to Ribbon , this episode’s sponsor, for their continued support.…
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Microsoft Teams Insider

1 Scaling M365 Copilot Adoption Across 20,000 Users 25:14
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Tom Arbuthnot discusses Microsoft 365 Copilot adoption with Karoliina Kettukari , Head of Modern Work at OP Financial Group in Finland. OP Financial Group has licensed approximately half their workforce for M365 Copilot, with strong support from senior management and eager employee adoption. The organisation also utilises Copilot Chat for an additional 50% of their licensed user base, particularly for roles working primarily in customer systems rather than M365 applications. Meeting summaries and note-taking represent the primary use case, delivering immediate time savings Organisation uses a tiered approach with basic training for general users and advanced documentation for power users Teams-based sharing of use cases within departments proves more effective than organisation-wide libraries Agent development shows promise but faces technical barriers requiring Copilot Studio expertise Regulatory compliance creates additional approval processes for new AI features in financial services Support delivered through Teams channels and Viva Engage communities rather than traditional training methods The transition from personal productivity use cases to team-based and process automation represents the next phase of their adoption journey. Thanks to Neat , this episode's sponsor, for their continued support.…
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Microsoft Teams Insider

1 AV, AI and Meeting Equity - Multi-Camera, Multi-Agent, Multi-AI with Bo Pintea 34:24
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Bo Pintea from Huddly talks about the evolution of multi-camera setups and their role in creating more immersive and equitable meeting experiences. Bo shares insights from his Microsoft journey and current role at Huddly, covering: Why IP-based AV and edge AI are critical for scalable multi-camera deployments The science behind camera angles, spatial reasoning, and reducing hyper-gaze fatigue How AI agents are reshaping meeting dynamics—from intelligent shot selection to real-time transcription The future of corporate knowledge, digital twins, and who owns the data we generate Why SMBs might leapfrog larger enterprises in adopting AI-first business models Bo also reflects on the shift from human-centric UC to AI-augmented collaboration, and what it means for the next generation of workplace tools. Thanks to AVI-SPL , this episode’s sponsor, for their continued support.…
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Microsoft Teams Insider

1 The Future of Converged Communications – Leon Wright, Global Lead at Microsoft 29:50
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Leon Wright, Global Lead for Converged Communications at Microsoft, discusses how AI is transforming Teams Phone, telco partnerships and customer engagement. How AI is driving renewed interest in Teams Phone and enabling new productivity use cases The evolving roles of SIs and telcos in delivering scale and strategic value Why partners integrating AI into Converged Comms are seeing 20%+ growth The convergence of Teams and Dynamics in Microsoft’s AI business solutions strategy Microsoft’s shift to transparent roadmap sharing and early partner feedback Thanks to Pure IP , this episode’s sponsor, for their continued support of Empowering.Cloud.…
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Microsoft Teams Insider

1 Microsoft Teams Desk Phones - AI Features and Roadmap 25:45
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Prashi Badkur, Senior Product Manager Lead for Teams phone devices at Microsoft, talks about the evolving role of physical desk phones. Despite predictions that physical phones would disappear, there remains a strong demand for Teams phone devices across various industries, including healthcare, finance, and emergency services. Specific roles value the tactile buttons and instant functionality for high call volumes and efficiency. AI features including Copilot-powered call summaries for transfers and voice commands for device navigation Enhanced line key capabilities with remote configuration through Teams Admin Centre Shared line features with LED indicators and custom ringtones for multi-store scenarios Queues app now available on desk phones for agent opt-in/opt-out functionality Contact management for common area phones allowing admins to preload emergency contacts Microsoft Device Ecosystem Platform (MDEP) support for phones Future roadmap Thanks to Ribbon , this episode’s sponsor, for their continued support.…
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Microsoft Teams Insider

1 Inside the Microsoft Teams Technology Adoption Program (TAP) - Building in Quality 37:12
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Alexander Ivanov, Senior Product Manager, Microsoft Teams explains how the Technology Adoption Programme (TAP) helps shape Microsoft Teams Android devices and drive quality. How TAP enables customers to test features early and influence product development The role of customer feedback in shaping Teams device experiences Why TAP is more than a preview—it’s a partnership with customers. Insights into certification, firmware updates, and the importance measuring satisfaction If you are interested in participating in the Technology Adoption Program, you can fill in this form here to be considered: aka.ms/TeamsDevicesTap Thanks to Logitech , this episode’s sponsor, for their continued support of Empowering.Cloud…
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Microsoft Teams Insider

Microsoft Teams Monthly Update - August 2025 Microsoft Q4 2025 Earnings In-Car Teams Video Calls Trigger workflows using emoji reactions On-Behalf-Of Outbound Teams Phone Calls Change First Unify Certified Contact Center No more Paid Teams Metered APIs GPT-5 is here in M365 Copilot and more Summarise Email with Copilot Chat Improved M365 Copilot in Word Thanks to Logitech , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud Follow Apple Podcasts Spotify Amazon Music RSS Feed See All…
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Microsoft Teams Insider

1 Microsoft Teams: From Slack Rival to AI for Work – Jim Gaynor, Directions on Microsoft 32:07
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Jim Gaynor, Editorial Vice President at Directions on Microsoft, reflects on the evolution of Microsoft Teams and its shifting role in Microsoft’s strategy. How Teams evolved from a Slack competitor to a central productivity platform The impact of the pandemic on Teams adoption and scale Why Teams Premium is becoming the home for advanced features Microsoft’s pivot to Copilot and what it means for Teams How customers are approaching Copilot adoption, ROI, and data governance Jim’s perspective on Microsoft’s long-game approach to AI and platform strategy Thanks to AudioCodes, this episode’s sponsor, for their continued support of Empowering.Cloud.…
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Microsoft Teams Insider

1 Understanding AI Assisted Tech and the European Accessibility Act 26:59
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Neil Milliken , Global Head of Accessibility at Atos, looks at how accessibility is evolving in the enterprise—driven by AI, inclusive design, and upcoming regulation. Neil shares insights from over two decades in assistive technology and accessibility, including how mainstream tools like Microsoft 365 are increasingly embedding features that benefit everyone—not just those with disabilities. The growing role of AI in assistive tech and how it’s improving productivity and inclusion How features like captions, voice input, and personalisation are becoming everyday tools The impact of the European Accessibility Act and what it means for private sector organisations The convergence of enterprise audio tech and hearing support, including innovations from Jabra and others Why accessibility is a business imperative, not just a compliance checkbox Neil also discusses how organisations can prepare for the European Accessibility Act (EAA), the importance of inclusive design in product development, and how accessibility features are increasingly used by a wider audience—including those with temporary or situational needs. For more on this, check out Neil’s podcast Thanks to Jabra , this episode’s sponsor, for their continued support.…
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Microsoft Teams Insider

1 Scaling Partner Management of Teams Phone in SMB and Midmarket 25:30
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Mark Herbert ( https://www.linkedin.com/in/herbertmark/ ), co-founder of Call2Teams (at Qunifi, acquired by Dstny) and now launching Haptap Call Manager, explores how partners are enabling Microsoft Teams Phone for SMB and mid-market. Mark shares industry insights from his Teams journey and working with UCaaS vendors and partners to bridge SIP trunks into Teams. He gives a demo of Haptap Call Manager ( https://www.haptap.com/ ), a cloud-hosted management tool for simplified management of Microsoft Teams phone services. The evolving Teams Phone opportunity in SMB and mid-market • How AI and Copilot are driving interest in Teams Phone The challenges partners face managing voice at scale Haptap’s approach to multi-tenant Teams Phone management Why Dstny backed Haptap as an innovation-led startup within the group…
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Microsoft Teams Insider

1 AI, AV, and the Evolving Role of the Integrator 24:11
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Dave Hatz , VP of Machine Intelligence at CTI, a major AV integrator and events company, shares his journey from AV programming into AI leadership. How AI is reshaping the AV integrator’s role, from hardware-centric deployments to software-driven, experience-focused solutions The shift from complex, bespoke AV setups to scalable, software-upgradable Microsoft Teams Rooms and how this enables sustainability and innovation The growing importance of AI features like intelligent cameras, transcription, and meeting recap, and how AV professionals can support these capabilities From personal productivity tools to organisational workflows, Dave discusses how CTI helps clients integrate AI Thanks to Neat for sponsoring this podcast episode and for their ongoing support.…
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Microsoft Teams Insider

1 Managing Microsoft Teams at Enterprise Scale 23:41
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Callum Moore is an Enterprise Product Manager for Microsoft Teams at a global organisation supporting nearly 400,000 users. Drawing on his experience across professional services, healthcare, retail, and banking, Callum shares practical insights into managing Teams at scale. • Client Health and Admin Tools : New Teams Admin Center dashboards are available for monitoring client version compliance, crashes, and update failures. These tools offer a more accessible way to identify issues that may otherwise go unreported and influence user perception. • User Experience and Communication : The benefits of promoting smaller, user-focused features—such as keyboard shortcuts—and using tools like Viva Engage or Copilot to support internal communications. Callum encourages creating informal spaces for users to explore features at their own pace. • AI and Copilot Integration : The conversation touches on how AI is influencing product management and organisational structures. Callum notes the growing need for concise, actionable information to keep pace with Microsoft’s evolving roadmap. • Feedback and Community : Emphasising the importance of two-way dialogue, Callum encourages organisations to share feedback with Microsoft and engage with peers to surface common challenges and influence product direction. • Troubleshooting and Network Testing : The episode also explores upcoming features like silent test calls and remote log collection Thanks to Landis for sponsoring this podcast episode and for their ongoing support.…
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Microsoft Teams Insider

Microsoft Teams Monthly Update - July 2025 Microsoft FY26 Skype for Business Server Subscription Edition GA Summarise transferred calls in Teams with Copilot Teams client health dashboard Teams client Silent Test Calls Teams Rooms Pro Portal Al Researcher and Analyst Agents GA Real-time voice is coming in M365 Copilot Events Thanks to Pure IP , this month's benefactor, for your support of Empowering.Cloud and the community. Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud…
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Microsoft Teams Insider

1 Microsoft's AI Shift and Fastest Ever Changes with Mary Jo Foley 29:36
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Mary Jo Foley , celebrated tech journalist and current Editor in Chief at Directions on Microsoft, joins the podcast to delve into the rise of AI and Copilot at Microsoft and the ever-increasing pace of change. Mary Jo's journey from tech journalism to leading content strategy at Directions on Microsoft Insights into how enterprise organizations are navigating Microsoft's swift AI advancements The impact and challenges of Microsoft's Copilot and agent offerings on enterprise licensing and strategy Challenges understanding the complexities of Microsoft's pricing and licensing models, particularly regarding new AI services Thanks to AudioCodes , this episode's sponsor, for their continued support.…
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