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82. Digging into Speech Analytics & How to Leverage it for Impact w/Stephanie Fritz, VP of Business Development at Callzilla - the Quality First Contact Center
Manage episode 367793916 series 3490007
Nội dung được cung cấp bởi Denise Venneri. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Denise Venneri hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
🆒This week on the My Curious Colleague 🔍 #CPGCX Podcast Ep82... is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact Center..!
In this episode, we’re talking about the world of Quality Management (Data Integrity) and how Speech Analytics and AI can help improve Customer Experience and enhance the overall Quality Management process for companies of all types and sizes.
Links here:
🍎Apple Podcast: https://lnkd.in/eg8CASq
🦒Spotify: https://lnkd.in/eqSQKJx
Steph shares what the benefits are to agents and leadership and how these tools can help businesses better understand their customers. She even shares a cool case study specific to the CPG world which can be a game changer (and rolling out soon to a client)!
📽️There’s a demo of the tool from a leading speech analytics provider being shared at the end, so be sure to stick around for the entire episode…!
To learn more, check out this link to the 🌴Callzilla website: https://lnkd.in/gmBEUYwr
#awardwinning #CX #speechanalytics #BPO #callzilla #customerexperience #speechtotext #cpg #socapinternational #CPGCX
--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
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