How Wyndham’s Tech Transformation is Revolutionizing Guest Experiences & Boosting Profits!
Manage episode 448462428 series 3560444
🎙 I’m at The Hospitality Show floor with special guest Scott Strickland, Chief Commercial Officer of Wyndham Hotels & Resorts!
They discuss Wyndham’s cutting-edge technology, aimed at improving guest experiences and boosting franchisee profits. From AI-driven interactions to new loyalty rewards, Scott reveals how Wyndham is setting a new standard for hotel technology and customer connection.
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🔑 Main Highlights: AI-Powered Guest Experience: Discover how Wyndham Connect lets guests request upgrades, early check-ins, and answers to FAQs – all through AI!
Franchisee Profit Boost: Wyndham’s AI tools are generating additional revenue with early and late check-in options, with over 50% of hotels earning $1,500+ monthly.
Customizable Experiences: Learn how AI-driven technology creates personalized stays based on guest preferences, from room temperature to lighting.
Loyalty Program Evolution: Scott shares exciting upgrades to Wyndham's award-winning loyalty program, offering points for stays at dream locations worldwide.
Streamlined Purchasing for Franchisees: Wyndham’s upcoming portal will offer franchisees cost savings on essentials like mattresses and linens, driving down operational costs.
Don't miss out on these insights that could transform your view on hotel technology and guest service!
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