48: An interview with the NSPCC Helpline’s Domestic Abuse Practice Advisors

NSPCC Learning Podcast

During the first year of the COVID-19 pandemic, the NSPCC's national helpline saw a 35% increase in contacts about domestic abuse.1 In response to these rising figures, the NSPCC secured funding from the COVID-19 Support Fund to launch a three-year domestic abuse project and extend the capacity of the helpline to support contacts who have experienced domestic abuse. This project included the appointment of two Domestic Abuse Practice Advisors, Lisa Begley and Naomi Hawthorne.
In this episode, Lisa and Naomi speak to the NSPCC’s Quality and Development Manager, Paddi Vint. They discussed the risk factors and indicators of domestic abuse, and their work in ensuring all NSPCC Helpline staff are equipped with the knowledge and skills to support children and families who are experiencing domestic abuse.
Topics covered include:

• holistic support provided to callers of the Helpline
• how experiencing domestic abuse can affect children and young people
• how helpline practitioners are trained to safeguard children and young people from any further emotional harm.

Read the podcast transcript on the NSPCC Learning website.
💬 About the speakers

Paddi Vint is a Quality and Development Manager overseeing a three-year domestic abuse project supported by the COVID-19 Support Fund. She has been with the NSPCC in Belfast for five years, joining as a helpline practitioner and then working as a practice manager.
Lisa Begley is a Domestic Abuse Practice Advisor for the NSPCC Helpline. Lisa has worked within the field of domestic abuse for over 13 years, in a range of frontline, training, and management roles within Women’s Aid in Northern Ireland. Lisa has been trained as a panel member for Domestic Homicide Reviews and represented Women's Aid at MARACs (Multi-Agency Risk Assessment Conferences).
Naomi Hawthorne is a Domestic Abuse Practice Advisor for the NSPCC Helpline. Before joining the NSPCC, Naomi worked in the Violence Against Women and Girls (VAWG) sector for over 10 years in a range of frontline, training, consultancy and management roles.
📚 Related resources

> Learn more about how you can protect children from domestic abuse

> Read our learning from case reviews briefing on domestic abuse

> Listen to our episode on why domestic abuse is a child protection issue

Intro/outro music is Lights by Sappheiros