IT Services: Why The Days Of Sheer People-based Delivery Are Numbered One Thing Today In Tech podcast

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

cách đây 15 ngày trước22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

One Thing Today in Tech »
IT services: why the days of sheer people-based delivery are numbered

cách đây khoảng một năm trước 16:47

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In today’s episode, Yugal Joshi, a partner at Everest Group, a research and advisory company, talks about how the world of tech services is changing rapidly. The expectation is that what was manual and time-consuming yesterday should be codified and efficient today. Value is to be had at incrementally higher levels of abstraction and outcomes will matter much more than the tech under the hood. The broader message is that the days of sheer human driven tech services are fast numbered.

474 tập

#Tech #India #Forbes India Daily Tech Brief

One Thing Today in Tech

IT services: why the days of sheer people-based delivery are numbered

One Thing Today in Tech

published cách đây khoảng một năm trước

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MP3•Trang chủ episode

474 tập

#Tech #India #Forbes India Daily Tech Brief

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IT services: why the days of sheer people-based delivery are numbered