Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

Pat Perdue's Customer Experience Podcast

SHOW NOTES Today's guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast talking about Customer Experience? Turns out focusing on Customer Experience is also good government. Specifically we learn: a) How focusing on Customer Experience can literally save lives. b) How Technical Safety B.C. dramatically increased customer satisfaction scores through digitization of common forms and documentation required for compliance. c) How Technical Safety B.C. continues to innovate for all of its customers in spite of the wide range of technical adoption (some don't have email, for example). d) How Technical Safety BC maintains a spirit of innovation that is radically focused on adding customer value. e) Much, much more.... About our Guest, Ash Anil Ashutosh Anil has been an innovation leader in the customer experience, product & service industry for almost 2 decades, supporting global organizations such as Best Buy, ADP Canada, Rogers Communications, 3 Telecom UK, Fido Solutions, as well as Canadian SaaS startups like Money On the Go (AKA MOGO) and Rise People. As a precise and creative strategic planner, Ash connects culture, people, and customer centricity to build diverse teams who passionately and aggressively pursue best-in-class CX. In his current role as Business Leader at Technical Safety BC, Ash religiously applies customer centricity to the cause of public participation in safety, inspiring employees to put CX first in an industry where the concept of “Outside In” value creation can sometime gets lost. New Theme Music! Ooo Yeah! I have a fancy new intro! Thank you to Justin Dove at Core Image Studio for making the podcast sound grown up! To reach Justin for your own fancy intro, check out Core Image Studio. Leave us a review on iTunes I really appreciate all the support I've been receiving on this podcast! Thank you! If you want to leave a rating and review on iTunes, that's always helpful for people to find the podcast. Click here to leave a rating / review on iTunes Contact Pat Perdue on Twitter I always love hearing from folks on Twitter. Click here to send me a Tweet: @PatPerdue Thank you for listening.