Part 3: Creating capacity in your property management department - Location, Tech & Offshore

PM Collective - The ART of property management

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Nội dung được cung cấp bởi Ashleigh Goodchild. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Ashleigh Goodchild hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.

cách đây khoảng một năm trước 16:31

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Exploring the ideal balance between property management capacity and quality of service is essential for business success. The emphasis is on understanding that increasing property numbers does not necessarily mean compromising service levels.
- Discussion on the importance of having proper capacity for property managers
- Smart tech implementation by successful property managers to enhance service quality
- Insights on using remote professionals to streamline processes without sacrificing quality
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com

Support the show

Chương

1. Part 3: Creating capacity in your property management department - Location, Tech & Offshore (00:00:00)

2. Introduction and Recap (00:30:02)

3. Exploring Service Levels in Property Management (01:12:34)

4. Strategies for Increasing Capacity (17:01:46)

180 tập

#Entrepreneur #Business #Ashleigh Goodchild #MBA #Propertymanagement #Realtor #Realestate #Motivation

Part 3: Creating capacity in your property management department - Location, Tech & Offshore

PM Collective - The ART of property management

published cách đây khoảng một năm trước

Chia sẻ

MP3•Trang chủ episode

Send us a text

Support the show

Chương

1. Part 3: Creating capacity in your property management department - Location, Tech & Offshore (00:00:00)

2. Introduction and Recap (00:30:02)

3. Exploring Service Levels in Property Management (01:12:34)

4. Strategies for Increasing Capacity (17:01:46)

180 tập

#Entrepreneur #Business #Ashleigh Goodchild #MBA #Propertymanagement #Realtor #Realestate #Motivation

Tất cả các tập

1
There is always TWO solutions to every problem 11:30

cách đây 2 ngày trước11:30

11:30

Send us a text Every problem has two potential solutions - often polar opposites - but we typically fixate on just one comfortable option. Developing the ability to see and prepare for alternative solutions is critical for business resilience and long-term success. • Being overstaffed presents two options: aggressive growth or making someone redundant • When unable to find a property manager, consider process improvements and offshore solutions alongside continued recruiting • Don't just complain about problems - actively work on alternative solutions • Connect with other business owners who can help identify options you might not see • Anticipate future challenges like market shifts and begin preparation years in advance • Build business resilience through diversification and strategic planning Reach out if you're struggling with a business challenge - I'm always happy to help confidentially through social media or direct messages. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Managing the new age investor 14:50

cách đây 11 ngày trước14:50

14:50

Send us a text The property investor landscape has dramatically transformed over the past two decades, requiring property managers to adapt their approaches and services to remain relevant. Understanding these changes is essential for developing effective strategies to better serve modern investors and build lasting client relationships. • Shift from accidental to intentional landlords with more business-minded approaches to property investment • Self-education playing a larger role as investors research more before engaging property managers • Need for property managers to provide quality education through videos, webinars and annual investor audits • Transition from transactional management to relationship-based service delivery • Building trust with clients leading to easier maintenance approvals and management decisions • Importance of being a holistic real estate resource for investors, not just a rent collector • Annual investor audits covering emotional check-ins, financial reviews, and property forecasting Head over to pmcollective.com.au to access our Annual Investor Audit course for $99 and implement these strategies in your business. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Top 3 things to consider before saying yes to the next conference 10:16

cách đây 18 ngày trước10:16

10:16

Send us a text Three critical factors real estate professionals should consider before committing to their next conference: goal alignment, genuine value versus FOMO, and energy investment. Making strategic choices about professional development opportunities ensures you're growing your business rather than collecting unused notes or attending events that drain your resources without adequate return. • Assess whether conferences align with your current goals: seeking inspiration, accountability, connections, or specific content • Consider your implementation habits—do you actively use what you learn or file notes away never to be seen again? • Create an active implementation system like using your phone's reminders app to track and complete conference takeaways • Evaluate if you're attending for genuine value or just fear of missing out (FOMO) • Remember that even familiar content can provide new insights as you hear it in different stages of your business and life • Strategic rotation of conferences (attending major events every 2-3 years) can optimize your professional development • Your reception of content changes based on your current circumstances and mindset • Implementation is the true measure of a conference's value to your business I'd love to hear your thoughts! Are you someone who loves events, hates events? Maybe you've got a favorite event that you'd like to share? Let me know your thoughts and patterns when it comes to your personal development. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
The Most Underrated Role in Your Property Management Business 8:25

cách đây 25 ngày trước8:25

8:25

Send us a text Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively. • Retention is revenue – keeping existing clients should be valued as much as acquiring new ones • When property managers feel supported, they stay longer and provide better service to clients • A good people leader prevents the constant churn of both clients and staff • Operations managers may be more valuable than BDMs in some business stages • People leaders handle process improvements, staff support, training, and client retention tasks • Annual investor audits are a crucial retention tool that operations managers can implement • Operations managers allow business owners to focus on growth or step back from day-to-day operations If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Tech Moves, Real Estate Crawls 26:36

cách đây 5 weeks trước26:36

26:36

Send us a text David Blumenfeld, co-founder of PropTech consulting firm NextRivet, shares insights from his journey in the real estate technology space and explores whether PropTech is moving too quickly for the real estate industry to adapt. • Began career with Westfield Labs in 2012, focusing on digital integration with physical shopping centers • NextRivet helps companies bridge the gap between strategy and implementation of PropTech solutions • PropTech applications range from tenant experience platforms to AI-powered building optimization systems • Real estate industry is naturally risk-averse with most wanting to be "the first to be fifteenth" in adopting new technology • Tech vendors need to focus on communicating benefits rather than features when pitching to real estate companies • Australia shows a strong innovative spirit but sometimes lags in technology adoption due to market size • Technology adoption doesn't need to be revolutionary – consistent small improvements prevent falling behind • The key challenge isn't cost but demonstrating ROI for technologies that enhance experiences rather than directly generate revenue PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Part 3: Creating capacity in your property management department - Location, Tech & Offshore 16:31

cách đây 6 weeks trước16:31

16:31

Send us a text Exploring the ideal balance between property management capacity and quality of service is essential for business success. The emphasis is on understanding that increasing property numbers does not necessarily mean compromising service levels. - Discussion on the importance of having proper capacity for property managers - Smart tech implementation by successful property managers to enhance service quality - Insights on using remote professionals to streamline processes without sacrificing quality PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Part 2: Creating Capacity Without Sacrificing Service Quality 20:01

cách đây 7 weeks trước20:01

20:01

Send us a text This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties. • Revisiting property management capacity ratios and their implications • Discussing misconceptions about service quality and property volume • Sharing insights from a property manager with an effective lower capacity • Emphasizing the importance of constant communication with clients • Providing examples of effective systems and processes • The role of virtual assistants in boosting team efficiency • Highlighting the importance of annual audits for client retention • Offering strategies for maintaining service quality amidst growth PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Part 1: Your first steps to enhancing team capacity in your business 19:26

cách đây 8 weeks trước19:26

19:26

Send us a text This episode was inspired by some fan mail I received about the vital concept of capacity management in property management, emphasizing its impact on profitability and team culture. We unpack the myths about property manager ratios, the importance of tech stacks, and the balance between workload and job satisfaction. • Understanding capacity as a key to better financials • Importance of financial structuring in property management • Assessing current team capacity through open communication • Streamlining tech stacks for enhanced efficiency • Role of policies and procedures in workload management • Regularly evaluating the fee schedule for profitability • Balancing culture with financial goals in the workplace • Preparing for the next steps in capacity management discussion PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Career Alignment in Property Management 37:27

cách đây 9 weeks trước37:27

37:27

Send us a text Join us for a great conversation with Pat Mears from Rubix Realty Property Management, who shares his remarkable journey from a high school graduate to a property management expert. Discover how Pat's commitment to his values and interests led him to resist the allure of sales and instead embrace a career offering stability and routine, ultimately leading to long-term success. Starting from humble beginnings in a home office to establishing Rubix Realty, hecandidly discusses the challenges of balancing work and family life, especially during the pandemic years, and how it led him to rediscover his passion through social media and video content and ultimately getting back to basics. Pat guides us through how he has structured his business, what the next growth plan is and his favourite tech stack to use. Hope you enjoy the listen as much as I did the conversation! PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Part 2: Promoting change and connection in the real estate and DV community 28:52

cách đây 10 weeks trước28:52

28:52

Send us a text Philanthropic investing is reshaping the property landscape by creating opportunities for both investors and families in need. The conversation highlights the role of property managers in fostering connections while challenging stereotypes of investors. • Exploring the true meaning of philanthropic investing • Understanding investors' motivations and perspectives • The crucial role of property managers in connecting families and properties • Real stories illuminating the impact on women and families • Navigating challenges in implementing philanthropic programs • Addressing common misconceptions about investors • Encouraging open conversations within the community • The call to action for more impact agents to join the cause • Creative business solutions to foster philanthropic investments • Celebrating successful partnerships and positive outcomes PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Part 1: Promoting change and connection in the real estate and DV community 28:04

cách đây 11 weeks trước28:04

28:04

Send us a text Challenges faced by families affected by domestic violence in the rental market. The role and concept of impact agents in supporting these families. Misconceptions property managers have about renting to families with a history of domestic violence. The importance of human connection and understanding in property management. Education and training provided to families to help them navigate housing applications and responsibilities. The significance of trauma-informed care in assisting families during their transition to stable housing. The need for feedback and continuous improvement in the housing process for affected families. Community involvement and philanthropic opportunities for real estate professionals. The impact of sharing positive stories and experiences related to families overcoming domestic violence. Encouragement for property managers and investors to collaborate and support families in need Become an Impact Agent for $2600 per year with Orana House: Become an Impact Agent - Orana House PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Working with Purpose in Property Management 29:06

cách đây 12 weeks trước29:06

29:06

Send us a text In this episode, the host and Leigh Sinclair, from Imagine Futures, explore the vital role property managers play in supporting their communities, especially tenants facing financial difficulties. The discussion centers on "working with purpose," highlighting proactive measures and community engagement. Key takeaways include: Community Resources: Adding financial counseling links to email signatures to raise awareness. Communication: Providing resource information throughout the tenancy to foster comfort in seeking help. Education: Property managers familiarizing themselves with local support services. Cost of Living Crisis: Recognizing and empathizing with tenants' struggles. Cost-Effective Solutions: Implementing supportive strategies with minimal effort. Resource Availability: Utilizing statewide resources for financial, tenancy, and mental health support. Encouragement for Action: Making small, impactful changes to support tenants. This episode underscores the importance of early intervention, open communication, and leveraging available resources to create a supportive community environment. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
Why you are not achieving your professional and personal goals. 16:25

cách đây 14 weeks trước16:25

16:25

Send us a text Importance of goal setting and actionable steps in property management Challenges of setting goals without a clear plan Need for continuous learning and professional development Value of diverse resources like podcasts and books for inspiration Intentional networking and building industry connections Addressing mindset challenges such as procrastination and fear of failure Establishing systems and habits to support goal achievement Breaking down larger goals into manageable actions Reflecting on past goal-setting experiences to identify necessary changes PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
5 Ways Property Managers can stand out in 2025 11:46

cách đây 15 weeks trước11:46

11:46

Send us a text Strategies for business owners in the property management sector to differentiate themselves in 2025. Importance of standing out in a saturated market. Rethinking traditional fee schedules to enhance value propositions. Utilizing less saturated social media platforms for marketing. Creating a webinar series to establish thought leadership. Collaborating with industry experts to enhance lead generation. Focusing on community impact and philanthropy to attract clients. Emphasizing innovative approaches over competing on quality or price. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

1
12 week accountability check in with Skye Taylor. Did she meet her goals? 37:42

cách đây 17 weeks trước37:42

37:42

Send us a text Skye had some really big goals she wanted to reach....spoiler alert! She didn't reach them at our 12 week check in, but she has shared her story of our life has looked these last few months and how her success has still been incredible considering she threw in a three trips/holidays during this time. This conversation is about setting goals, the mindset when they are not achieved and setting new ones. While Skye has had her business for a while now, she has only recently gone Full Time into the entrepreneurial role so these check ins with her are vital to assist her in making decisions for the next stage. The next stage for her is "when should she hire a VA and should she go through a company or privately". We discuss these in open. We also discuss the secrets to increased productivity and the delicate balance between authenticity and perfectionism. With practical strategies such as time blocking and leveraging digital tools like the iPhone Reminder app, boost your efficiency and stay organized. The episode closes with a focus on progress tracking and accountability, emphasizing the importance of planning follow-up meetings to ensure ongoing success. Thank you Skye for being so open to publicly sharing your journey! I look forward to our next check in. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone . Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+ Head over to www.theassociatesco.com Support the show…

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PM Collective - The ART of property management « » Part 3: Creating capacity in your property management department - Location, Tech & Offshore

Chương

1. Part 3: Creating capacity in your property management department - Location, Tech & Offshore (00:00:00)

2. Introduction and Recap (00:30:02)

3. Exploring Service Levels in Property Management (01:12:34)

4. Strategies for Increasing Capacity (17:01:46)

Part 3: Creating capacity in your property management department - Location, Tech & Offshore

Chương

1. Part 3: Creating capacity in your property management department - Location, Tech & Offshore (00:00:00)

2. Introduction and Recap (00:30:02)

3. Exploring Service Levels in Property Management (01:12:34)

4. Strategies for Increasing Capacity (17:01:46)

Podcast đáng để nghe

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Part 3: Creating capacity in your property management department - Location, Tech & Offshore