How AI Tools Propel Customer Success with Lincoln Murphy, Founder of Sixteen Ventures

Practical AI: The Capacity for Good

In this episode of Practical AI: The Capacity for Good, Lincoln Murphy, Founder of Sixteen Ventures, joins James Diel to define the concept of customer success, the role of AI in customer success management, and how AI tools empower customer success professionals to integrate the human experience, leveraging intelligent analytics, automation, and data-driven decision-making.

Lincoln is a customer success growth expert, consultant, author, and thought leader with over fifteen years of experience in on-demand software product development and business architecture, focusing exclusively on SaaS.

He has worked with clients of all sizes, including startups as well as those at the top of the Fortune 100, helping PLG SaaS, RevOps, and GTM teams engage and grow customers. Lincoln is also a Co-Founder of Impact Academy Customer Success, an online customer success manager program offering hands-on training programs focusing on customer-centric strategies.

Episode Resources

• Lincoln Murphy on LinkedIn
• Lincoln Murphy on Twitter
• Sixteen Ventures’ Website
• Impact Academy Customer Success Website
• Customer Success Book
• Customer Engagement and Growth Newsletter
• Impact Weekly Podcast

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Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google, Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft
Check out our three most downloaded episodes:

• How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
• The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
• How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

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