The 4 elements your team needs to succeed (and why you shouldn’t rely on Net Promoter Scores)

Product Team Success

The 4 elements your team needs to succeed

(And why you shouldn’t rely on Net Promoter Scores)

With Jeff Gothelf

I’d been looking forward to talking to Jeff on the podcast for a while. Not only is he brilliant when it comes to discussing Product Leadership but he’s written some great books and really has it dialed in when it comes to how teams succeed.

Jeff’s insights on agile and how best to make teams succeed was really fascinating. He discussed how we need four elements if we want to succeed.

Teams need to be

1. Small
2. Cross functional
3. Managed to outcomes (not output)
4. Empowered to make decisions

The fourth one is where I’ve seen teams stumble and fall.

I’ve worked with so many companies in the past who get totally caught up in Net Promoter Scores and feel that it's a good understanding of reality. Jeff quickly put that thought to bed with a really thorough view on why Net Promoter Scores don’t work.

Enjoy this podcast. I’ve love to know your thoughts.

The links we talk about in the podcast are:

https://www.senseandrespondpress.com

https://jeffgothelf.com

Check them out, there’s tons of great content from Jeff on those sites.