Big Boss Show. How to Build a 150 Person Call Center and Train Telemarketers with Richard Blank

Richard Blank Podcast Guest Appearances from Costa Rica's Call Center

Big Boss Show includes topics like how to make money with merchant cash advance, how to sell merchant cash advance, and how to avoid mistakes as an entrepreneur.

Davron Karimov is a merchant cash advance broker and the CEO of Funderhunt. Funding America is a show that follows the team at Funderhunt as they try to fund merchants.24 Year Old Business Loan & Merchant Cash Advance Broker, Business Owner.

In this sit down with Richard Blank, we discuss how to train telemarketers, even if English is not their first language.

Timecodes:

0:00 Introduction

2:55 Learning Another Language

4:08 Contact Richard Blank

4:48 Costa Rica Demographic

5:48 Training New Telemarketers

7:43 Dealing with Conflicts

9:24 Teaching Phonetics

11:10 Keeping Employees Motivated

13:14 Benefits of Outsourcing

14:44 Final Thoughts

17:10 Outro

Big Boss Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #bigbossshow

https://thebigbossshow.podbean.com/e/how-to-build-a-150-person-call-center-and-train-telemarketers-richard-blank/

https://lnns.co/2q0jesQaE64

https://open.spotify.com/episode/18wueigc23sGFJBFYN7RSO?si=5d833a16fe964f59

https://podcasts.apple.com/us/podcast/how-to-build-a-150-person-call-center-and/id1586895674?i=1000566681032

https://thebigbossshow.podbean.com/e/how-to-build-a-150-person-call-center-and-train-telemarketers-richard-blank/

https://www.tiktok.com/@realdavronkarimov/video/7111854578525752622?is_from_webapp=v1&item_id=7111854578525752622

https://www.youtube.com/watch?v=oYbTNjB1rY4&t=3s

https://www.youtube.com/watch?v=kr_yvAr7y00

https://www.youtube.com/shorts/7X6uU_-MRjc

https://www.youtube.com/shorts/zjOWRkUOB-c

https://www.youtube.com/shorts/9FhuwV7m38Y

https://www.youtube.com/shorts/LRWhFhOqEGo

https://www.youtube.com/shorts/WYFYqzMjtyI

https://www.audible.co.uk/pd/Episode-47-Richard-Blank-lends-his-expertise-in-communication-and-business-to-the-show-to-explain-how-communication-empathy-and-being-true-to-yourself-are-the-keys-to-winning-at-life-Podcast/B0BBTK2BJY?ref=a_pd_The-Li_c1_lAsin_4_2

https://player.fm/series/the-living-numbers-podcast-with-tony-rambles/episode-47-richard-blank-lends-his-expertise-in-communication-and-business-to-the-show-to-explain-how-communication-empathy-and-being-true-to-yourself-are-the-keys-to-winning-at-life

https://www.youtube.com/shorts/yM9yupu6wq4

https://podcasts.apple.com/us/podcast/episode-47-richard-blank-lends-his-expertise-in-communication/id1555773183?i=1000567052054

https://anchor.fm/thelivingnumberspodcast/episodes/Episode-47-Richard-Blank-lends-his-expertise-in-communication-and-business-to-the-show-to-explain-how-communication--empathy-and-being-true-to-yourself-are-the-keys-to-winning-at-life-e1jr9g8

https://open.spotify.com/episode/2KSBsfjSL6ToSXPRjJ5MNR?si=KYlRXryPTeuu_eyV3C0pJQ

https://www.tiktok.com/@thelivingnumberspodcast/video/7112454857302396206

https://www.tiktok.com/@thelivingnumberspodcast/video/7111374288707456299

https://youtu.be/U-jvRvDGnoc

https://open.spotify.com/episode/0rkm1EI0AgUoBhGFjRDIk0?si=2e80405f53f84a56

https://lnns.co/2lt1YUMhjwR

https://podcasts.apple.com/gb/podcast/learning-reinvented-podcast-episode-45-setting-up-business/id1536345055?i=1000567345586

https://player.fm/series/the-learning-effect-learning-reinvented-podcast/learning-reinvented-podcast-episode-45-setting-up-business-within-a-different-culture-richard-blank

https://thelearningeffect.podbean.com/e/learning-reinvented-podcast-episode-45-setting-up-business-within-a-different-culture-richard-blank/

https://lnns.co/a_cUsjrLO6q

https://open.spotify.com/episode/50j5DnUy2pLsM5sycG103u?si=34375f5570044591

https://podcasts.apple.com/us/podcast/are-you-creating-an-environment-others-want-to-join/id1569763319?i=1000567516820

https://www.iheart.com/podcast/269-brand-forward-leadership-99729175/episode/7-filling-your-needs-with-99737263/

https://www.audible.com/pd/7-Filling-Your-Needs-with-Costa-Ricas-Call-Centers-Richard-Blank-Podcast/B0B5HCS946?ref=a_pd_Brand-_c1_lAsin_2_1

https://tunein.com/podcasts/Business--Economics-Podcasts/Brand-Forward-Leadership-p1872580/?topicId=183707703

https://podcastaddict.com/episode/https%3A%2F%2Fpodcasts.captivate.fm%2Fmedia%2Fa5869737-9013-4fd8-8217-215605f10b49%2FBFL-207.mp3&podcastId=3967427

https://rephonic.com/episodes/okqex-brand-forward-leadership-7-filling-your-need

https://podcasts.apple.com/us/podcast/7-filling-your-needs-with-costa-ricas-call-centers/id1636563252?i=1000571270360

https://player.fm/series/series-3352390/ep-7-filling-your-needs-with-costa-ricas-call-centers-richard-blank

https://open.spotify.com/episode/4Qh3VIQ56cDWywbL6Dve74?si=27ed4e84d6064a30

https://www.audible.com/pd/17-Grow-Your-Business-With-the-Power-of-Positive-Escalation-Podcast/B0B5PJ4QL2?ref=a_pd_The-Di_c1_lAsin_4_0

https://www.podchaser.com/podcasts/the-dirt-4257899/episodes/17-grow-your-business-with-the-143642675

https://podcasts.pantheon.fm/show/the-dirt/17-grow-your-business-with-the-power-of-positive-escalation/

https://podcastaddict.com/episode/https%3A%2F%2Fwww.buzzsprout.com%2F1914038%2F10885471-17-grow-your-business-with-the-power-of-positive-escalation.mp3&podcastId=3774920

https://lnns.co/Ijm1u3-UFlK

https://open.spotify.com/episode/5Mpm5NXgFeFm09boRoMRas?si=QZ59_jCrSt6Sf32lq6AUsA

https://www.buzzsprout.com/1914038/10885471-17-grow-your-business-with-the-power-of-positive-escalation

https://podcasts.apple.com/us/podcast/17-grow-your-business-with-the-power-of-positive-escalation/id1612094562?i=1000568826673

https://podcasts.apple.com/us/podcast/17-grow-your-business-with-the-power-of-positive-escalation/id1612094562?i=1000568826673

https://youtu.be/CH7W6VM9rxc

https://www.orchid.black/podcast/17

https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS9YUUQzUnFiOA/episode/ZDc1NjA3NDUtZTZkZC00MmYyLWI2MDktZTAyMzgzYTIzZGU4?sa=X&ved=0CAUQkfYCahcKEwi4mNLBiMr9AhUAAAAAHQAAAAAQAQ

https://radiopublic.com/the-inventive-journey-GAz3nZ/s1!51f0a

https://open.spotify.com/episode/7GxSuqUw9ntgh6E4zWyxdx?si=c2e9d21856634454

https://www.imdb.com/title/tt24788996/

https://www.audacy.com/podcasts/the-inventive-journey-35164/fortune-favors-the-brave-the-podcast-for-entrepreneurs-w-richard-blank-1487851424

https://podcasts.apple.com/us/podcast/fortune-favors-the-brave-the-podcast-for-entrepreneurs/id1499417283?i=1000568273443

https://anchor.fm/the-inventive-journey/episodes/Fortune-Favors-The-Brave-The-Podcast-For-Entrepreneurs-w-Richard-Blank-e1j9e0m

https://www.youtube.com/watch?v=kEhvXhkdd0s

https://podcasts.apple.com/za/podcast/16-rapport-building-with-costa-rica-call-centers/id1594749113?i=1000567405112

https://www.listennotes.com/zh-hant/podcasts/street-smart/16-rapport-building-with-AGSJYyXTzfg/

https://gaana.com/song/16-rapport-building-with-costa-rica-call-centers-richard-blank

https://open.spotify.com/episode/0BsIHPHzSu0PEyne2O5yR0?si=eb552fd8f6b94106

https://player.fm/series/series-3005426/ep-16-rapport-building-with-costa-rica-call-centers-richard-blank

Don't Forget to leave a comment on this episode

---

See podvine.com/privacy-policy for podcast listener privacy info.