Permission to Kick Ass Podcast. People First Business. Episode 84 with Richard Blank

Richard Blank Podcast Guest Appearances from Costa Rica's Call Center

Welcome to Permission to Kick Ass, the show that gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs... none of that polished, perfect stuff you'd see on stage at a conference.

My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration!

Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you.

Can’t-Miss Moments From This Episode:

Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself.

The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.

Embarrassing admission time: as a former hothead who LOVED hashing out issues right friggin’ now (read: arguing), I say this to you with all the love I have. You don’t have to solve every problem the instant it happens (and why trying to force it often makes things worse).

If you struggle with how to frame up a tough convo, I got a little trick you can try out. Much to my surprise, once I put it into practice, I earned myself the title of “great people manager.”

Here’s a counter-intuitive thought: what if you could use strategic passive aggression to help you deal with a difficult client? Richard’s take sounds shocking, but when used with intention (vs actual aggression), you can show, not tell, your client the path forward.

This one is jam-packed full of advice. Don’t miss out - listen now!

This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow.Join host Angie Colee as she interviews all kinds of business owners, from those a few years into freelancing… to CEOs helming 9-figure companies. We talk about losing 80% of your business in a matter of weeks to head trash keeping you stuck playing small, and everything in between.If you’ve ever worried that everyone else “gets it” and you’re missing something (or messing things up), this show’s for you. Whenever things get frustrating or overwhelming with your business, listen to Permission to Kick Ass for some incredible ideas on how to proceed, along with a high-octane dose of “You can do it!”

Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts.

Angie Colee

Owner of "Permission to Kick Ass" Back in 2016, Angie was an “overworked, underpaid, used-and-abused” corporate copywriter. She put my heart and soul into every campaign, raking in millions for the company.After one particularly humiliating experience (she actually got chewed out for writing an email campaign that generated over $8MM in sales), she’d finally had enough.She figured if she could make that much money for someone else’s company, she might as well work that hard and make that money for myself. She’d seen the facebook ads about making a living writing from the beach, and I wanted that laidback “passive income” life. Well, that’s where her journey began…

Permission to Kick Ass Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #permissiontokickass

https://podbay.fm/p/permission-to-kick-ass/e/1663128000

https://www.ivoox.com/en/84-richard-blank-audios-mp3_rf_101660459_1.html

https://app.podcastguru.io/podcast/permission-to-kick-ass-1552715707/episode/richard-blank-people-first-business-cde9b8185b28bd957954698c2f8229f6

https://lnns.co/ItyRS6TpKvc

https://www.audible.com/pd/Richard-Blank-People-First-Business-Podcast/B0BDVSZTR8?action_code=ASSGB149080119000H&share_location=pdp

https://open.spotify.com/episode/6SziTdMGMZAUF4VbwrKGsu?si=faa0daa2a8c7402f

https://podcasts.apple.com/us/podcast/richard-blank-people-first-business/id1552715707?i=1000579408575

https://player.fm/series/permission-to-kick-ass/ep-84-richard-blank

https://permission-to-kick-ass.simplecast.com/episodes/84-richard-blank

https://www.youtube.com/watch?v=CKtpu0B1CUE&list=PLD-t_zbjCbh-aveTNzUXqko1P7u9HA76v

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