Adapting to Evolving Customer Expectations: Insights for New Advisors and Managers w Victor Navarro Lead Training and Education Coach for Sell Smart

F.U.E.L. Podcast

Victor discusses the evolution of customer expectations and the challenges faced by new advisors in adapting to technology and understanding the importance of customer service.

They emphasized the need for dedicated training roles for managers and making

personal connections with customers. They also discussed the role of general

managers in understanding store operations and providing support to their

teams. The conversation touched on the similarities between the sales and

service sides of their business, the importance of understanding customer

needs, and the evolution of customer communication. They concluded by

discussing the importance of training and acknowledging areas for improvement,

the value of person-to-person relationships, and the potential use of kiosks in

the service drive.