Leaders In Medical Billing podcast

1
Building a Global Team: Offshoring and AI with John Gwin 29:30

cách đây 8 ngày trước29:30

29:30

Chanie Gluck is joined by John Gwin, founder and CEO of The Auctus Group, a consulting firm specializing in financial and operational services for plastic surgeons and dermatologists. In this episode, John shares his passion for technology, leadership, and Revenue Cycle Management (RCM). John is also the Vice Chair of the HBMA Innovations Committee and the president of a nonprofit called BRAVE Coalition Foundation. We delved into the unique structure of The Auctus Group, which employs over 100 team members across eight countries working remotely. John explained his innovative pod model, which fosters collaboration and empowers teams to make decisions collectively, rather than following a traditional hierarchical structure. This approach not only enhances organizational communication but also promotes a strong company culture. John then discussed the significant role that technology and AI plays in RCM. He shares insights into the technology tools that have transformed his operations, including DocVocate, Raxia, SuperDial, and more. He highlights the effectiveness of AI tools in improving patient payment rates and streamlining workflows. He also touches on the emerging trend of custom-built tech solutions that can be developed collaboratively, making advanced technology more accessible to smaller billing companies. This episode is packed with valuable insights for anyone in the healthcare billing space, especially those looking to leverage technology to enhance their offshore operations. You can learn more about Auctus Group here: https://auctusgroupconsulting.com/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

1
Unlocking Solutions: Automating Financial Workflows with Sasha King 25:44

cách đây 21 ngày trước25:44

25:44

In this episode of Leaders in Medical Billing, host Chanie Gluck speaks with Sasha King, co-founder of Anatomy Financial. Anatomy is a healthcare tech start-up focused on automating financial workflows in the medical billing industry. Sasha shares her journey from serving as the Chief Commercial Officer at CareDX to founding Anatomy with her husband. She explains how the challenges she encountered with financial clarity and the inefficiencies of traditional billing processes led to the creation of Anatomy, which operates as a healthcare lockbox designed to streamline the handling of billing-related mail. Using high-speed scanners and AI technology, Anatomy converts explanation of benefits (EOBs) into electronic remittances, significantly improving workflow efficiency for billing teams. During their conversation, Sasha highlights the importance of building a strong team and a behind-the-scenes look into securing venture capital funds to launch a healthcare tech company. She emphasizes the need for education in the market, particularly for billing services that may not have previously considered lockbox solutions. Additionally, she offers insights into balancing her role as a working mother while leading a growing tech company. As the discussion wraps up, Sasha expresses excitement for the future of Anatomy and the potential for continued innovation in healthcare billing. Her passion and dedication to solving real industry pain points are inspiring. For those interested in learning more about Anatomy Financial, additional information can be found at Anatomy.com . This episode provides valuable insights into the evolving landscape of technology for medical billing—tune in for an engaging and informative conversation! Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

1
The Future of Healthcare Billing: Cutting-Edge Technology at Adonis with Jonathan LaChapelle 24:42

cách đây 5 weeks trước24:42

24:42

In this episode of Leaders in Medical Billing, host Chanie Gluck welcomes Jonathan LaChapelle, Director of Revenue Cycle Management at Adonis , a cutting-edge revenue intelligence and automation platform designed for healthcare. Jonathan shares insights from his extensive experience in the RCM space and discusses the revolutionary technology-driven capabilities of Adonis that address operational challenges in medical billing. Tune in to discover the innovative solutions that Adonis offers and how they can benefit medical billing companies. Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

1
RCM Operational Excellence with Melanie McGivney 18:42

cách đây 7 weeks trước18:42

18:42

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Melanie McGivney, Director of Operations at Impact Healthcare Solutions. With over 20 years of experience in revenue cycle management (RCM), Melanie shares insights on operational efficiency, building strong offshore relationships, and overcoming challenges in multi-state hospital billing. From onboarding best practices to the exciting future of AI, this conversation is packed with actionable takeaways for billing professionals aiming to improve processes and client relationships. Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

1
Harnessing RCM Technology in 2025 with Sunil Konda 32:51

cách đây 9 weeks trước32:51

32:51

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Sunil Konda, Chief Product Officer at SYNERGEN Health. With over 16 years of experience in healthcare technology, Sunil discusses how automation, AI, and cloud-based solutions are transforming the revenue cycle management (RCM) landscape. They delve into reducing inefficiencies, managing denials, enhancing patient engagement, and navigating challenges in technology adoption. This conversation is packed with actionable advice for RCM professionals looking to modernize and innovate their processes. Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

1
Differentiation in the RCM Industry with Sean McSweeney 29:21

cách đây 11 weeks trước29:21

29:21

In this episode of Leaders in Medical Billing, host Chanie Gluck continues the conversation with Sean McSweeney about how medical billing companies can differentiate themselves in a competitive RCM market. Sean emphasizes the importance of focusing on specialized services, leveraging technology, and aligning marketing strategies with client needs. Together, they discuss how to stand out without competing solely on price, the value of clear dashboards, and building trust through high-touch communication. From understanding the power of niche specialization to better client communication, this episode offers actionable strategies for medical billing professionals looking to stand out in 2025 and beyond. To learn more about Sean and Voyant Health: https://voyanthealth.io/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

1
Revolutionizing Healthcare: Increasing Joy and Access to Care with Nio Queiro 27:11

cách đây 13 weeks trước27:11

27:11

In this episode of Leaders in Medical Billing, Chanie Gluck speaks with Nio Queiro, the founder of Queiro Group and the Chief Strategy Officer for Nashville General Hospital. Nio shared her incredible journey in the healthcare industry, which spans over 30 years and includes roles such as the SVP of Revenue Cycle at Tufts Medicine and consulting positions with major organizations like Deloitte. Nio's story is one of resilience and transformation. She recounted a life-changing health crisis in 2021 that led her to reevaluate her purpose and ultimately start her own consulting firm. Her firm focuses on organizational transformation, AI management, and leadership development, all aimed at creating empathy-led patient experiences. One of the highlights of our conversation was Nio's book, "Joy Notes," which emphasizes the importance of finding joy even in difficult times. She explained how music and neuroscience can help shift our emotional states, offering practical advice for listeners to incorporate joy into their daily lives. Nio also discussed her work at Nashville General Hospital, where she is dedicated to ensuring access to care for all residents in Middle Tennessee. She emphasized the importance of seeing patients as whole individuals and tailoring care to their cultural and personal needs. We also touched on the critical issue of workforce development in the revenue cycle industry. Nio is actively involved in educating the next generation of professionals through online courses, internships, and fellowships, aiming to bridge the workforce gap and bring fresh talent into the field. Lastly, Nio announced her upcoming podcast, "Joy and Gratitude," which will launch in January. The podcast will focus on real-life issues and how to navigate them with joy and gratitude. For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

1
How Building Community Drives Success in Medical Billing with Greg Wehrman 32:20

cách đây 15 weeks trước32:20

32:20

In this deeply personal and inspiring episode of Leaders in Medical Billing , host Chanie Gluck sits down with Greg Wehrman, a nationally recognized expert in behavioral health billing and founder of Wehrman Healthcare Management Solutions. Gregory shares his journey from a college student stepping into the billing world to becoming a leader in the revenue cycle management (RCM) industry. Alongside professional triumphs, Gregory opens up about his battle with cancer and how it transformed his perspective on business, delegation, and life. Listeners will gain valuable insights into building a sustainable business, leveraging delegation, and embracing new technology like AI and automation. Gregory’s heartfelt story is a reminder to prioritize health, family, and long-term planning while navigating the challenges of running a medical billing business. For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

1
Targeted Sales & Marketing: A Framework for Medical Billing Growth with Sean McSweeney 35:34

cách đây 17 weeks trước35:34

35:34

In this episode of Leaders in Medical Billing , host Chanie Gluck interviews Sean McSweeney, CEO of Voyant Health and a leader in healthcare revenue cycle management, analytics, AI, and automation. Sean shares insights from his impressive background in RCM and his current consulting work with billing companies and private equity firms. This episode explores common reasons why billing companies face growth hurdles, often due to misaligned sales and marketing efforts. Sean emphasizes the value of targeted marketing, relationship building, and in-person meetings for higher client conversions. He also provides practical advice for sales and marketing success, centralizing data, and preparing for a future powered by analytical AI. With hands-on tips and forward-looking strategies, this episode is a must-listen for medical billing professionals focused on growth. Learn more about Voyant Health: https://voyanthealth.io/ For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

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Stepping Up Your Social Media Marketing with Podiatry Billing Expert Carri Garbus 26:10

cách đây 21 weeks trước26:10

26:10

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Carri Garbus, the owner of Vital Profits and an experienced medical billing professional. Carri shares her journey from working at her husband's podiatry practice to launching her own billing business, focusing on podiatry. She discusses the importance of specializing in a niche, the challenges of managing claims, and how she effectively uses social media to market her services. Carri also touches on balancing business growth and helping others by coaching them on starting their own billing companies. The episode provides actionable insights for anyone looking to build or expand their medical billing business. Timestamps: 00:20 – Introduction and welcome to Carri Garbus 02:10 – Carri’s early career and transition into medical billing 07:12 – Opening her own medical billing business after her husband’s injury 09:45 – Specializing in podiatry billing and why she chose to focus on it 15:20 – Carri’s social media marketing strategy and its effectiveness 20:10 – How Carri balances business growth and client management 26:40 – Carri reflects on her business journey and personal fulfillment 28:30 – Final thoughts and where to find Carri online…

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Scaling with Heart: Growing Your Billing Business with Tara Thomas 20:11

cách đây 22 weeks trước20:11

20:11

In this episode of Leaders in Medical Billing , host Chanie Gluck interviews Tara Thomas, the CEO and founder of T&T Medical Billing. Tara shares her 26-year journey in the medical billing industry, starting from a receptionist at a hospital to building her own successful billing company specializing in mental health services. Together, they discuss the challenges of building a business, including finding the right help, managing remote teams, and maintaining work-life balance. Tara offers insights into her marketing strategies, how she built trust with her clients, and the joys and struggles of managing claims. The episode provides valuable lessons for medical billing professionals looking to grow their businesses and improve their operations. For more insights and takeaways, visit www.leadersinmedicalbilling.com . This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

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MAKING THE SHIFT: FROM CAR SALES TO MEDICAL BILLING COMPANY OWNER with JOSH FERTEL 21:18

cách đây 25 weeks trước21:18

21:18

In this inspiring episode of Leaders in Medical Billing , Chanie Gluck sits down with Josh Fertel, owner of J3RCM, to discuss his remarkable journey into the medical billing industry. Pivoting from 30-years in the car business to founding his own medical billing company at the age of 57, Josh shares how personal challenges and a passion for learning led him to his career change. This episode explores the importance of networking, the role of communication in business success, and the entrepreneurial mindset that drives Josh's success. Tune in to hear his story and gain valuable insights for your business! Timestamps 00:00:00 - Introduction and Host's Background 00:00:32 - Guest Introduction: Josh Fertel 00:00:47 - Josh's Career Transition to Medical Billing 00:01:42 - Overcoming Health Challenges 00:02:23 - Learning Medical Billing During Recovery 00:03:02 - Starting J3RCM and Early Success 00:03:32 - Challenges and Unique Perspective in Medical Billing 00:04:20 - Networking and Client Acquisition 00:05:16 - Building a Knowledgeable Team 00:05:49 - First Major Project: Chronic Care Management 00:06:46 - Launching the Angry Biller Podcast 00:07:01 - Frustrations with Physicians' Business Knowledge 00:08:48 - Enjoyment and Purpose of Podcasting 00:09:47 - Communication as a Key Business Focus 00:11:09 - Managing a Remote Team 00:12:45 - Networking and Learning from Industry Leaders 00:13:05 - Host's Business Journey and Offshoring 00:16:01 - Growth and Networking Strategies 00:17:05 - Client Referrals and Specialties 00:18:22 - Software Preferences and Challenges 00:19:13 - Future Goals and Success Metrics 00:20:04 - Planning for the Future 00:20:20 - Contact Information and Closing Remarks For more insights and takeaways, visit www.leadersinmedicalbilling.com . This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

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From Physician to Healthcare Tech Entrepreneur with Ashish Mandavia 28:57

cách đây 28 weeks trước28:57

28:57

In this episode of Leaders in Medical Billing , Chanie Gluck interviews Ashish Mandavia, a trained physician and now CEO and co-founder of Sohar Health. Ashish shares his journey from practicing psychiatry to becoming a healthcare tech entrepreneur, discussing the motivations behind his career shift and the challenges he faced in the process. He explores systemic issues in healthcare that motivated him to innovate, particularly focusing on revenue cycle management (RCM) and the need for better technology in this space. The conversation also delves into differences in healthcare systems between the U.S. and Europe, the impact of AI on healthcare, and the future of preventative care. Timestamps: 00:00 - 02:00 - Introduction by Chanie Gluck, overview of the podcast. 02:01 - 05:00 - Introduction of guest Ashish Mandavia and his background. 05:01 - 10:00 - Ashish’s journey from practicing psychiatry to entering healthcare tech. 10:01 - 15:00 - Challenges in the U.S. healthcare system and Ashish's motivation to innovate. 15:01 - 20:00 - Discussion on revenue cycle management (RCM) and why physicians avoid taking insurance patients. 20:01 - 25:00 - Overview of Sohar Health’s solutions for automating RCM processes. 25:01 - 30:00 - Importance of accuracy in RCM and the role of AI in improving healthcare processes. 30:01 - 35:00 - Future of Sohar Health and broader healthcare industry trends. 35:01 - 40:00 - Ashish’s perspective on AI and preventative care in healthcare. 40:01 - 45:00 - Closing thoughts, upcoming conferences, and where to find Sohar Health. For more insights and takeaways, visit www.leadersinmedicalbilling.com . This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

1
Insights on the future of RCM 20:22

cách đây 34 weeks trước20:22

20:22

In this episode of "Leaders in Medical Billing," the discussion focuses on the transformative impact of AI and automation within the medical billing industry. Key topics include: AI and Automation Trends in Revenue Cycle Management (RCM): Exploration of current trends in AI and automation. The importance of incorporating automation to stay competitive in the industry. Risks and Liabilities Associated with AI: Analysis of the potential risks and legal liabilities of adopting AI technologies. Guidance on performing due diligence when partnering with technology vendors. Benefits of Automation in Medical Billing: Practical examples of how automation can improve efficiency and revenue collection. Insights into how automation can handle tasks like patient statements and follow-ups, resulting in higher collection rates. Future of AI in RCM: Discussion on the evolving role of AI, including its limitations and potential. Predictions on how AI technologies will shape the future of medical billing and revenue cycle management. Implementation Strategies: Strategies for medical billing companies to integrate AI and automation into their existing workflows. The importance of training staff to work alongside AI technologies to enhance operational efficiency. Legal and Ethical Considerations: Considerations for navigating the legal landscape as AI technologies continue to develop. The importance of maintaining ethical standards while leveraging AI for business growth. This episode provides valuable insights for medical billing companies looking to leverage AI and automation to improve their processes, enhance efficiency, and stay competitive in an evolving industry. For more in-depth discussions and specific takeaways, be sure to listen to the full episode. For more insights and takeaways, visit www.leadersinmedicalbilling.com . This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

1
FUTURE-PROOFING YOUR MEDICAL BILLING BUSINESS With JEFF ROBERTSON 27:23

cách đây 39 weeks trước27:23

27:23

In this episode of "Leaders in Medical Billing," I had the pleasure of speaking with Jeff Robertson, the CEO of Nexsys Billing and Practice Management. Jeff brings a wealth of experience with 27 years in the industry, starting from owning a DME company to transitioning into revenue cycle management (RCM). Jeff shared his journey, which began with selling EMR software and evolved into providing comprehensive RCM services. His company initially focused on primary care and expanded to various specialties, with significant operations in New York and California. Jeff's passion for problem-solving and helping physicians optimize their workflows was evident throughout our conversation. We delved into the exciting advancements in healthcare technology, particularly in automation and AI. Jeff highlighted a standout tool, Raxia, which uses AI to optimize patient statement delivery, significantly improving payment collection rates. He also discussed the challenges of integrating new technologies and the importance of future-proofing businesses in the ever-evolving medical billing landscape. One of the critical challenges Jeff mentioned is the high turnover and low skill level at the front desk of medical practices, which often leads to billing errors. To address this, Nexsys Billing is proactively verifying patient information before appointments to reduce claim denials. Looking ahead, Jeff remains committed to staying at the forefront of technology and continuing to provide exceptional service to his clients. He emphasized the importance of maintaining a balanced life while navigating the dynamic healthcare industry. For more insights and takeaways, visit leadersinmedicalbilling.com . This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at 4DGlobalInc.com . [00:02:32] Evolution from EMR to RCM. [00:05:17] Workflow challenges in clinics. [00:08:55] Sales team evolution. [00:13:08] Patient statements using AI. [00:15:36] Future of healthcare trends. [00:20:26] Automation in healthcare billing. [00:23:48] Front desk denials and training. [00:26:13] Elevating the RCM profession. For more insights and takeaways, visit www.leadersinmedicalbilling.com . This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

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