Letting Go and Training Team Members with Michelle Leyman | WP74

Wise Practice Podcast

Faith, Letting Go, and Elevating Your Practice with Michelle Leyman

The episode features a conversation with Michelle Leyman, a licensed marriage and family therapist who transitioned from a solo private practice to launching a group practice, My Therapy Connection. Michelle discusses the challenges of letting go of tasks to others, specifically focusing on the process of training an intake coordinator to handle client calls effectively. Whitney and Michelle explore strategies for improving call conversion rates and the importance of faith-based community and support in running a practice. The episode also touches on the benefits of the Wise Practice community for faith-based practice owners, offering a platform for connection, teaching, and consulting.

Show Highlights

00:00 Welcome to the Wise Practice Podcast!

02:33 Integrating Faith into Business Consulting

05:14 Introducing Michelle Lehman: A Faith-Driven Practice Owner

08:09 The Struggles and Triumphs of Letting Go in Your Practice

12:15 Navigating the Challenges of Intake Calls and Conversion Rates

17:43 The Importance of Data in Understanding Your Practice

20:23 Maximizing Intake Coordinator Efficiency

20:59 The Art of Listening to Calls

22:26 Training and Office Dynamics

23:20 Navigating Insurance Conversations

25:03 Improving Call Conversion Strategies

31:01 The Importance of Community in Practice

33:53 Connecting and Growing with Wise Practice

What is Alma, and How Can It Help You?

• Alma - Your private practice support system. Alma offers clinicians the opportunity to join their insurance program, providing benefits such as getting credentialed within 45 days and enhanced reimbursement rates with major payers.

How Can Guto Hep Save Time with Payroll Processing?

Gusto is an excellent payroll processing option for therapist group practice owners due to its intuitive interface and comprehensive support. It simplifies the complex task of managing payroll, taxes, and employee benefits, which is particularly beneficial for practices with multi-state employees. Gusto’s paperless onboarding streamlines the hiring process, and its user-friendly software makes it easy for administrative staff to run payroll efficiently. Additionally, Gusto’s responsive phone support ensures that questions or issues are promptly addressed, allowing therapists to focus more on their clients and less on administrative tasks. If you sign up using this link, you will get a $100 sign-on bonus!

Consulting Information Request

• Consulting Request Form: We would like to work with you.

Guest Resources

• My Therapy Connection

• Facebook is mytherapyconnectionnj

• Instagram: My_therapy_connection

Links and Resources

• Learn More about Whitney Owens Consulting

• Connect with Whitney Ownes on Instagram

• Connect with Whitney Ownes on Facebook

• Check the podcasts on the PsychCraft Network: PsychCraftnetwork.com

Podcast Production and Show Notes by Course Creation Studio.