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Episode 160: 'The power of empathy in leadership" with Neal Frick
Manage episode 407450424 series 3560402
Nội dung được cung cấp bởi Cora Systems and Project Management Paradise. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Cora Systems and Project Management Paradise hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
In this episode of the Project Management Paradise podcast, host Aaron Murphy is joined by Neal Frick, a leadership guru and author, to explore the topic of empathetic leadership. Neil shares insights into the definition of empathetic leadership, common misconceptions, and the keys to successful implementation. He emphasizes transparency, trust, active listening, and logical decision-making as crucial elements. Neil also discusses the return on investment (ROI) of empathetic leadership, highlighting its impact on effort, productivity, and customer relations.
Key Highlights:
● 00:23 - Introduction to Neal Frick and Empathy in leadership
● 00:57 - Neal’s Background and Journey to Empathy to Leadership
● 02:33 - Empathetic Leadership
● 07:50 - Trust and Listening in Empathetic Leadership
● 08:14 - Empathy and Sympathy, Underlining the Need for Setting Boundaries
● 09:23 - Emotional Connections Affected Decision-Making
● 10:13 - Explores Return on Investment (ROI) in Empathetic Leadership
● 11:10 - Empathetic Leadership Boosts Effort and Productivity
● 11:50 - Empathetic Leadership on Customer Satisfaction, Marketing, and Sales
● 12:47 - ROI to the Keys of Success: Trust and Listening
● 15:22 - Field of Empathetic Leadership
Learn More About Neal Frick here
Bonus
Learn the keys to effective “change management” by accessing a complimentary copy at corasystems.com/changeguide
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