23. Growing with a Startup as a Project Manager with Kellie Hanno of Pace Morby

The Ops Experts Club Podcast

SUMMARY:

In this exciting episode of The Ops Experts Clubs Podcast, hosts Terryn and Savannah sit down with Kellie Hanno, the dynamic project manager of Manifest U. Kellie shares her unique journey from healthcare to the fast-paced world of real estate media management, offering a treasure trove of insights into startup life and project management.

Join us as Kellie discusses her multifaceted role at Manifest U, a media company serving the brands of real estate moguls Pace Morby and Cody Barton. Learn about the diverse responsibilities she juggles, from developing info products and running memberships to managing customer service and marketing operations.

Kellie dives deep into the tools that keep Manifest U running smoothly, including Kajabi, Kaep, and the strategic shift from Discord to Kajabi’s community feature. She also reflects on the essential skills she’s transferred from her healthcare background to her current role, emphasizing the importance of clear, concise communication in driving business success.

This episode is packed with valuable advice for anyone involved in startups, project management and more. Whether you're looking for tips on improving customer experience, managing a growing team, or navigating the challenges of a rapidly evolving company, Kellie's experience and insights are sure to inspire and inform.

Tune in for a rich conversation about overcoming hurdles, embracing growth, and the relentless pursuit of creating raving fans in the world of real estate media.

Minute by Minute:

0:00 Introduction and welcome to the show Kellie Hanno

4:51 Working with Kajabi’s new platform feature: Community

7:52 The path that Kellie took

10:59 How a startup feels now vs then

17:07 A piece of advice from Kellie today to Kellie 3 years ago

18:38 Has a background in healthcare helping in operations?