BB141: Why The Customer Experience Matters with Burnaby Blacktop

Blacktop Banter

Adrian and Arlun Alblas share the story of the growth of their company, Burnaby Blacktop, in the paving industry. They started with humble beginnings, knocking on doors to sell sealer and gradually expanded their services. Challenges in finding the right staff and creating a positive company culture were overcome through perseverance and dedication. The brothers focused on improving efficiency by investing in new technology, such as milling machines, and implementing systems and software for better organization. They emphasized the importance of integrity and customer service, always striving to leave customers satisfied. Lessons learned include staying calm in difficult situations and allowing others to excel in their roles. The Alblas brothers also discussed the role of social media in their business and expressed appreciation for Marvin's work in connecting people in the industry.

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