Episode 9 - Ben Pullen and Chris Titley

Hire Learning with Outposter

This interview discussed Outposter, a company that positions itself as 'BPO evolved' with a focus on full-time employment, managed services, and work-from-home flexibility.

Ben Pullen, the founder of Outposter, explained the company's approach and its evolution in the Business Process Outsourcing (BPO) industry.

Key topics included the company's managed service model, which provides product experts for continual training, the importance of company culture, full-time employment benefits, and work-from-home flexibility.

Ben emphasised Outposter's commitment to providing stability for employees while offering on-demand work for clients. The discussion also covered Outposter's expansion into North America, the challenges and opportunities in the Philippines, data security measures, compliance with local labor laws, and the integration of AI in their processes.

Ben highlighted the company's ISO 27001 certification for data security and their use of proprietary software called KapOne for recruitment and management. The interview concluded with Ben's vision for Outposter's future, including geographical expansion and diversification of talent sources beyond the Philippines and India.