827: Inventing Our Modern Communication Systems with Aleksander Szlam

SharkPreneur

827: Inventing Our Modern Communication Systems , Aleksander Szlam, Szlam Enterprises

Inventing Our Modern Communication Systems

Aleksander Szlam, Szlam Enterprises

– The Sharkpreneur podcast with Seth Greene Episode 827 Aleksander Szlam

For the past several years, Aleksanader Szlam has provided consulting services focused on helping businesses achieve incredible results through strategy, technology and innovation.

Previously, as Chairman and CEO of Melita International, Inc. and Inventions Inc. (businesses he founded in 1979 and renamed in 2002 under the trading name of eShare Communications, Inc.), Mr. Szlam and wife Halina took the companies from one-employee business operating out of their garage and evolved it into a publicly traded, profitable debt-free global leader. The innovations and business solutions conceived by Melita Int’l and Inventions Inc laid the foundation for Call Centers and the intelligent Customer Interaction Management (CIM) industry, with its presence in 45 countries. Company’s first innovation, the auto dialer and inbound/outbound call processing systems were used by schools to alert parents of child’s absence and by utility companies for emergency notifications and deployment of service personnel.

Mr. Szlam’s personal vision, and the foundation of his business philosophy, is to provide solutions that enhance communications and benefit people around the world. Throughout Mr. Szlam’s career, he has been a driving force behind establishing contact center industry standards, including: student truancy dialers, answer detection, predictive dialing, Caller ID, inbound/outbound call blending, skills-based intelligent call routing, announcing ‘predicted hold time’ with options for call back, Computer Telephony Interface (CTI) enabling PABXs to serve Call Centers, etc., while building solutions based on innovative technologies and human factors. As a prolific and active inventor, Mr. Szlam’s name is associated with more than 50 US and International patents and more than 100 pending applications throughout the world, for hundreds of technological inventions and business solutions, including technologies upon which global contact center industry and mobile telecommunications are built today.

Listen to this illuminating Sharkpreneur episode with Aleksander Szlam about inventing our modern communication system.

Here are some of the beneficial topics covered on this week’s show:

- How discovering what people need before they know they need keeps entrepreneurs on the cutting edge.

- Why entrepreneurs should want to create solutions that help people live a better life.

- How working with someone close to you can be beneficial for your company.

- Why merging with a multi-million-dollar corporation might not be in the best interest for your company.

- How you want to hire people for your company who are committed team players.

Connect with Aleksander:

Guest Contact Info

LinkedIn

Linkedin.com/in/aleksander-szlam-793160

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