Creepy Encounters: Dealing With Online Trolls

Social University

Description

Social media has transformed how businesses interact with customers, offering them the chance to build strong online communities. However, not every interaction is positive, and negative comments or encounters with online trolls can happen to any business. Navigating negative feedback while maintaining professionalism can be tricky, but with the right strategies, you can turn challenges into opportunities for growth. Here's a detailed look at how to handle negative comments, manage online trolls, and maintain your brand's reputation
In this episode, we will talk about these important topics:
01:18 Stay On Top of Negative Comments
02:05 Evaluate and Address the Comment Appropriately
02:49 Thank Them for the Feedback
03:52 Don't Delete Negative Comments
06:00 Handling Trolls
8:14 Use Humor with Care
8:52 Positive Feedback as a Counterbalance
9:30 Take Care of Your Mental Health


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