Effective Strategies for Outsourced Contact Centres with Neville Doughty

Talk Time: The Contact Centre Podcast

In this episode of Talk Time with MaxContact, Neville Doughty, Partnership Director at Contact Centre Panel, joins Sean McIver to explore how situational CX elevates customer service, the importance of pairing the right business with the right outsourced partner to deliver effective customer experiences, and how to find the perfect balance between human touch and AI.

With over 22 years of experience, Neville is an advocate of situational customer experience, a mentor, and a leader. Currently, he serves as the Partnership Director at Contact Centre Panel, where he assists businesses in locating the right outsourced contact centres or telemarketing agencies to meet their unique needs. Additionally, Neville holds the role of Director at Cortworth Consulting Limited.

To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com

Episode resources

• Neville Doughty on LinkedIn
• World Food Programme Website
• Contact Centre Panel Website
• Cortworth Consulting Limited Website

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Talk Time with MaxContact is handcrafted by our friends over at: fame.so
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.

Check out our three most downloaded episodes:

• Motivating your Contact Centre Team to Improve Performance with Jayne Halton
  
  
• How to Unleash the Power of Contact Centre Professionals with Chris Rainsforth
  
  
• Redefining Contact Centre Leadership with Clayton Drotsky