Service Design in Practice: the early days

Talkoot

We all know the feeling. You go on a training course and come back inspired by the new skills and tools that you have acquired. But then it turns out to be hard to persuade your colleagues to try the new approaches, and your manager starts asking for results and you find yourself slipping back to the way things have always been done. We want to change all that. At least for Service Design. Our partnership with CIH Cymru aims to take a cohort of people from across Housing and the wider public service landscape and support them not simply to learn more about Service Design but to develop a new practice in their organisation. Ben Proctor sat down with Jo Carter and Melys Phinnemore to find out how the pioneer cohort was going and what we have learned so far in this programme.