843: Trust Breakers to Avoid – Ariel Juday

The Best Practices Show with Kirk Behrendt

It takes years to build trust, and only seconds to break it. So, how do you strengthen and maintain such a fragile part of your practice? To help you cultivate trust between you, your team, and your patients, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to share the six common ways trust is broken and the steps you can take to avoid them. To create the foundation of a healthy practice, listen to Episode 843 of The Best Practices Show!

Learn More About Ariel:

• Send Ariel an email: [e-mail]
• Follow Ariel on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [e-mail]
• Email the ACT Team for their free resources: [e-mail]

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 843: https://www.youtube.com/@actdental/videos
• Download ACT’s How Trustworthy are You? tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/How%20Trustworthy%20Are%20You.pdf
• Download ACT’s Building an Appreciative Workplace tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Building%20Appreciation%20in%20the%20Workplace-%20original%20(1).pdf
• Download ACT’s Communication Rhythms tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/ACT_Dental_-_Communication_Rhythms_DL.pdf

Main Takeaways:

• Keep your word and manage expectations.
• Be upfront, transparent, and communicate clearly.
• Treat everyone fairly and give your team equal respect.
• Seek and listen to feedback, then follow through on them.
• Show accountability. Acknowledge and learn from your mistakes.
• Only set realistic expectations that you can deliver on consistently.

Snippets:

0:00 Introduction.

1:11 Why this is an important topic.

4:33 Keep your word.

9:36 Be upfront and transparent.

15:07 Don't play favorites.

20:01 Listen to feedback.

27:33 Show accountability.

29:52 Under-promise and over-deliver.

31:48 Final takeaways.

Ariel Juday Bio:

Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!