Exploring the Power of Integration in e-commerce, with Dave Malda from Jitterbit

The BIG, commerce Podcast

Imagine a realm where data flows seamlessly, customer experience soars and merchants run efficient, profitable businesses. This isn't a utopia, but a reality when the power of integration in e-commerce is harnessed.
Join us as we explore this fascinating world with our guest, Dave Malda from Jitterbit, who brings a wealth of 15 years of experience in the e-commerce and EDI space. He lays bare the significance of relationships and the rewarding aspect of helping others in business, reminding us that our ecosystem thrives on personal branding and mutual upliftment.
We all love a streamlined process, don't we?
Now, imagine if businesses could offer this flawless experience to their customers by just connecting different systems and allowing data to flow as required. Sounds like a dream, right?
Dave helps us unravel how this is possible and further expounds on the importance of centralizing data, eliminating disruptions from manual processes, and meeting the growing expectations of customers for near-instant gratification.
But that's not all.
We take a deep look at the shifting demands of customers.
No longer are they content to line up for products; convenience is the new king. As we venture into real-world examples of how data flow and automation can enhance customer experience, we also touch upon the concept of omnichannel and the critical need for merchants to adapt or risk obsolescence.
Finally, Dave offers insights into project phasing, data compliance, and the critical need to break down e-commerce projects into manageable chunks.
Tune in, it's a conversation you wouldn't want to miss!

• Jitterbit
• Playing to Win: How Strategy Really Works
• Dave Malda on LinkedIn
• Dave Madla on Twitter

• Podcast website
• Instagram
• Calashock Commerce website

Chương

1. Exploring the Power of Integration in e-commerce, with Dave Malda from Jitterbit (00:00:00)

2. The Importance of Integration in E-Commerce (00:00:02)

3. Improving Customer Experience With Data Integration (00:14:06)

4. Scenarios That Impact Customer Satisfaction (00:22:53)

5. The Shifting Demands of Customers (00:31:16)

6. Project Phasing and Data Compliance in E-Commerce (00:36:23)