Episode 173 — Chasing Excellence and The Role Mistakes Play

The Boardroom Buzz Pest Control Podcast

This week in the Boardroom, Paul, Patrick, and Chase discuss building a high-performance business culture by expecting and monitoring mistakes. Transparency is key. When we expect each other to make mistakes and hold each other accountable, we're building a supportive environment. How can your organization see mistakes as growth opportunities?

Trust and accountability must be balanced. Trust doesn’t mean avoiding accountability but creating a safe space for improvement. Highlighting mutual respect and accountability, the co-hosts emphasize that no team member is above the team. How can leaders balance trust and accountability effectively?

Measuring performance is crucial for growth. It's important to track metrics like close rates to gauge business success. Chase's rigorous tracking system encourages constant feedback, while Paul notes that trust allows candid feedback. What performance metrics drive improvement in your organization?

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