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005 Orchids and Needles
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Manage episode 295614939 series 2925199
Nội dung được cung cấp bởi Bryan Waldon Pope. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Bryan Waldon Pope hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
When we assume we know what our audiences (family, business associates, friends) want without sufficient insight, we run the risk of attempting to deliver the wrong experiences.
In the ‘70s I witnessed an amazing event that caused a buying frenzy as great as any I’ve seen. Thinking he had an even better idea, the creator of this event made some adjustments and made a second run at bettering his initial success.
The outcome of this second event holds five (at least) important lessons we can all take hold of and apply TODAY to make sure we’re meeting the specific desired outcomes of everyone we serve in our personal and professional pursuits.
#marketresearch #customerservice #empathy
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