Service Delivery from the Farm to the Wildlands at USDA

The Buzz with ACT-IAC

Last year, the Biden Administration issued a series of executive orders directing federal agencies to study and measure the effectiveness of government programs - both for program recipients and the federal workforce that implements them. Specifically, how do these programs perform when measured through the lens of equity and accessibility?
This difficult, but necessary, work involves gathering both qualitative and quantitative data, analyzing it, and taking a critical eye to the processes that govern our agencies in order to assess how they can better meet the needs of US citizens. This week's guests are helping to drive this historic effort at one of the broadest-reaching federal agencies: the US Department of Agriculture
Simchah Suveyke-Bogin is the Chief Customer Experience Officer at USDA. Nora Johnson, a design strategist at Booz Allen Hamilton, is the former project lead for the Wildland Firefighter Equity Program at the U.S. Forest Service.
This episode of the Buzz is sponsored by Booz Allen Hamilton. Learn more at https://www.boozallen.com/.
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Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound