38 | Luke Jamieson | Unlocking the power of intrinsic motivation

The Calling (formerly The Agile Contact Centre Podcast)

Luke Jamieson is a true free thinker who is building great experiences for employees, he personifies the mantra, do right by your people and they'll do right by the customer.

In this episode we learn about Luke's very diverse career backgrounds from baking to droving cattle! he talks to us about his journey to building world class EX-CX cultures and how he found a beautiful intersection between technology and social science, to bring game play to work.

Luke is a multi-award winning leader, recognised as one of the top 25 EX-CX thought leaders globally.

He also has his own podcast called Boost, a variety show focused on elevating the employee experience and performance, available on streaming services everywhere.

Spotify: https://open.spotify.com/show/7uQf5vqcKJRhLVigw0gDUs?si=f844eb6084744a53

Apple Podcasts: https://podcasts.apple.com/au/podcast/boost/id1614511337

Luke also authors a weekly newsletter called EX Rated, on you guessed it, the employee experience. We recommend subscribing here https://www.linkedin.com/newsletters/ex-rated-6870934133271617536/

Follow Luke on LinkedIn https://www.linkedin.com/in/luke-jamieson/

If you are interested (and why wouldn't you be!) in learning more about Centrical and how they can help you build a world class EX-CX culture, hit them up here, https://centrical.com/?rid=v22gs-auz-brand-centrical&keyword=centrical&utm_source=google&utm_medium=cpc&utm_campaign=v22gs-auz-brand-centrical&gclid=EAIaIQobChMIxYf6p6mN9wIVgX0rCh2ikQBxEAAYASAAEgJ6l_D_BwE

This podcast is brought to you by The Agile Contact Centre.

Stories, tips and practices that will help you create memorable experiences for your people and customers.

We do this because our mission is to reinvent to contact centre by building adaptive teams who are ready for any challenge.

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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.