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43 | Russ Murphy | Transforming Service NSW
Manage episode 353870747 series 3233433
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In this episode we talk to Russ Murphy, the Director of Regional Service Centres at Service NSW.
Russ was a member of the team that began the transformation journey at Service NSW back in 2013. He shares the trials and tribulations of his leadership career and the approach they took from the early days of the very first service centre pilot to centralising services into their contact centres.
Service NSW makes it easier to access government services for people and businesses across NSW. Service NSW is a NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. We deliver world-class one-stop-shop services for customers, businesses and our partner agencies
About us:
This podcast is brought to you by The Agile Contact Centre.
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