Pull yourself together | Irwin Hipsman
Manage episode 449757829 series 3578812
Episode 138: Most companies are squandering a golden opportunity.
⏱️ Timestamps:
00:00:00 - Everyone wants success, no one wants data work
00:00:23 - Introducing Irwin
00:01:27 - Why customer contact databases fall short
00:03:58 - Data responsibility: Who should own it?
00:04:47 - Clean data unlocks limitless potential
00:06:30 - The value of a full customer contact database
00:08:08 - Automation and AI: Duh, isn’t data obvious?
00:09:00 - Getting CSMs to care about clean data
00:10:33 - The challenge of digital customer success
00:11:03 - Overcoming the data paradox in the industry
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Irwin Hipsman:
Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/
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And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
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