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#75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator
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Nội dung được cung cấp bởi Mark Slatin and Mark Slatin | The Agile Brand. Tất cả nội dung podcast bao gồm các tập, đồ họa và mô tả podcast đều được Mark Slatin and Mark Slatin | The Agile Brand hoặc đối tác nền tảng podcast của họ tải lên và cung cấp trực tiếp. Nếu bạn cho rằng ai đó đang sử dụng tác phẩm có bản quyền của bạn mà không có sự cho phép của bạn, bạn có thể làm theo quy trình được nêu ở đây https://vi.player.fm/legal.
What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld?
There’s so much to unpack in this episode:
Fred shares about a personal vulnerability
What’s the right way to listen to customers?
What is the huge mistake companies make relative to referrals?
How do you know if you’ve won or lost?
What is financial capitalism and why should it die?
What’s on the pioneering edge today for CX leading companies?
Will Southwest Airlines recover?
And a ton more!
Resources
The Delighted Customers podcast website: https://www.empoweredcx.com/podcast
Sign up for The Trusted Guide newsletter here: https://www.empoweredcx.com/newsletter
Get the latest news and updates on LinkedIn here: https://www.linkedin.com/in/markslatin/
Register for the next Trusted Guide Roadmap™ Master Class here: https://www.empoweredcx.com/
The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company
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