Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots, and the future of customer education and digital customer success.

Topics in this Episode:

• 03:00 - From swim coach to software
• 05:19 - Higher education and academic technologist
• 06:59 - Joining Heap and instructional design
• 10:26 - Connecting the dots in scaling functions
• 12:26 - Data management during mergers
• 15:15 - Adapting with a growth mindset
• 19:49 - Practical use of AI in the workplace
• 31:45 - Future of customer education and AI
• 39:54 - Enhancing automation with AI

Enjoy! I know I sure did...
Eric's LinkedIn: https://www.linkedin.com/in/ericmistry/
Resources:

• Meco App for collating newsletters
• Tim Ferriss Show
• Range by David Epstein
• Million Dollar Weekend by Noah Kagan
• Imaginable by Jane McGonigal
• Before the Coffee Gets Cold by Toshikazu Kawaguchi

Shoutouts:

• Joe Ryan (Customer Education Weekly)
• Shannon Howard

+++++++++++++++++
This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more.
+++++++++++++++++

Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!

Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!

Support the Show.

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic

Chương

1. Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 (00:00:00)

2. Enhancing Digital Customer Experience (00:00:38)

3. Navigating Mergers and Acquisitions (00:15:06)

4. The Role of AI in Workplaces (00:20:36)

5. The Future of Engineering and AI (00:29:20)

6. The Future of Customer Education (00:36:19)

7. The Future of Content Consumption (00:44:23)