TEA 115: How & Why We Blacklist A**Holes From Ever Buying From Us

The Ecommerce Alley

"The customer is always right." - Everyone Who's Never Run a Business
Trolls, fraudsters, and a-hole customers suck the life out of your and your team like a vacuum at a confetti party. If you've been in business for a minute, then you know what I'm talking about.
Customers get a choice. But so do YOU. In this episode, I'll share:

• WHY We Blacklist People
• HOW Our Blacklist System Works
• HOW We Enforce It
• And What We've Seen Since Implementing It

00:00 Intro
03:04 "The No Asshole Rule"
04:51 What Type Of Asshole Are You Dealing With?
12:11 How Does The Blacklist System Work?
15:00 Aren't You Just Holding A Grudge?
18:53 Overview Of Our Blacklist System
26:36 How Do You Continue To Enforce It?
31:04 So, Does This Actually Work?

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