187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships

The Efficient Advisor: Tactical Business Advice for Financial Planners

You’ve heard it before…you only get ONE chance to make a good first impression. And research shows that your new client’s experience in the first 100 days determines the longevity of their relationship with you!
Long story short---your On-Boarding Process is CRITICAL.
What you do during this time frame really really really matters. You need to demonstrate your professionalism, your organization, your commitment to customer service, and set the tone for how they will engage with you and your team.
This sets the stage for what it will be like to work with your practice. Get this right…and you’ll have happy clients that turn into referral-generating machines.
In today’s episode, we’re doing a deep dive into:

• Why the first 100 days matter most
• What is an on-boarding process
• How to systematize and delegate parts of this process
• How to lay down the law of working with you (kindly)
• How to surprise & delight your clients on any budget
• Why every advisor isn’t doing this
• The onboarding process we used in my practice

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Links from Today’s Episode
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days by Joey Coleman - Here!
The Feminine Advantage: An Empowering Series for Women Consultants
Six must-listen episodes that tackle key challenges for women entrepreneurs.
Listen on: Apple Podcasts Spotify

C-Suite Strategies
Welcome to C-Suite Strategies, the podcast where we discuss the art of scaling businesses.
Listen on: Apple Podcasts Spotify

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Looking for all the resources from this episode? Check out this episode’s webpage for show notes, transcripts, downloads and more!

Chương

1. Client Onboarding and Experience Importance (00:00:00)

2. Client Onboarding and Team Efficiency (00:03:53)

3. [Ad] The Feminine Advantage: An Empowering Series for Women Consultants (00:10:00)

4. (Cont.) Client Onboarding and Team Efficiency (00:10:48)

5. Client Onboarding Process Best Practices (00:15:10)

6. Client Onboarding Process and Expectations (00:21:01)

7. [Ad] C-Suite Strategies (00:30:43)

8. (Cont.) Client Onboarding Process and Expectations (00:31:30)

9. Enhancing Client Experience Through Onboarding (00:34:00)

10. Passion Project Implementation and Feedback (00:47:07)