FIR #419: Is Shadow AI an Evil Lurking in the Heart of Your Company?

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The headline is a bit dramatic but it was hard to pass up the "Shadow" reference. In fact, Shadow AI refers to employees covertly using generative AI tools at work without IT, HR, and other departments knowing about it. A recent report found vthat 27.4% of the content employees fed into AI tools like ChatGPT, Claude, Copilot, and Gemini was sensitive, a 10.7% increase from a year ago. The most sensitive data types shared with AI tools are customer support (16.3%), source code (12.7%), research and development material (10.8%), and unreleased marketing material (6.6%). HR and employee records represent 3.9% of sensitive information uploaded to AI chatbots, including confidential HR details, employee compensation, and medical issues. Neville and Shel examine the problem and the role internal communicators can play in this short midweek episode.
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