The Process for Scalable Franchise Growth - With Todd Recknagel and Kristi Mailloux

The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising

DESCRIPTION:
John Hayes hosts another episode of The Franchise Hot Seat with guests Kristi Mailloux and Todd Recknagel, members of the Titus Center Advisory Board. The couple has 30 years of experience in franchising and private equity and have been involved in numerous businesses.
Mailloux shares her journey into franchising, starting with an entry-level role at Molly Maid, a maid service franchise, after graduating from the University of Michigan with a psychology degree. She spent 20 years at Molly Maid, working in multiple roles and eventually becoming the president.
Recknagel, on the other hand, started as a banker and investment banker before co-founding a mezzanine fund. He later bought a group of Blimpie stores and became the largest franchisee.
The couple's company, 320 Capital Group, named after Ephesians 3:20, invests in equity and debt and lends to companies. They prefer businesses with a repeat recurring revenue model and the potential for scaling.
They have impacted at least 15 companies as managers, partners, or investors, including Blimpie, Molly Maid, Mr. Handyman, 800 Dry Clean, Pyro Clean, Ducks, Massage Envy Group, Sola Salons, and Office Pride. They have completed ten investments in the last five years, including two big platform deals in 2022 and 20 transactions within Massage Envy to grow from 28 units to 131.
With Todd Recknagel and Kristi Mailloux
TIMESTAMPS (Use ChatGPT on Transcript):
00:00 - Introduction
01:57 - Kristi's Journey into Franchising
03:25 - Todd's Path to Franchising
05:15 - 320 Capital Group and Private Equity
08:45 - Impact and Success in Franchising
24:41 - Balancing Marriage and Business
37:22 - Faith and Franchising
38:59 - Future Plans
LINKS:
WEBSITE: http://franchisehotseats.com/
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