Integrated Operating Model, The Next Stage of GBS Evolution

The GBS Masterminds Podcast

GBS organizations are relatively newer than other functions like Corporate Finance that have been existing for centuries. GBS organizations should focus on developing the internal function before considering external opportunities. Evolution of Shared Services to GBS involved different operating models and increased integration, transformation, and digitalization. The future of GBS is an integrated operating model - where it is placed at the center of all global and functional operations. This makes talent development critical for GBS. Internal promotions, career mapping, and skill development programs will be important levers to boost talent engagement and retention. Additionally, a balance must be ensured between internal growth and external hiring to bring in fresh ideas and expertise.

Quote
“GBS have a long way to evolve to become a standalone function.”
- Felix Bailer, VP of Global Business Services, Vertiv

Episode resources

● Felix Bailer on LinkedIn

● Sashi Narahari on LinkedIn

● The GBS Masterminds Podcast

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Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
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